Timeline
Work History
Overview
Education
Skills
Summary
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Brian Van Vickle

Brian Van Vickle

GURU
Merrifield,MN

Timeline

GURU

Capital One, N.A
2014.06 - Current

Associate of Arts - Business Management

Saint Cloud Technical College
08.2008 - 05.2010

General Manager

Papa Murphys
01.2008 - 06.2014

Laborer

Metzger Masonry
05.2006 - 06.2008

Work History

GURU

Capital One, N.A
St. Cloud, MN
2014.06 - Current
  • Established clear communication channels between agents, supervisors, and other departments for efficient problem-solving processes.
  • Created an inclusive team culture that prioritized diversity and inclusion initiatives for better collaboration among employees.
  • Implemented ongoing training programs to ensure agents were well-equipped with up-to-date product knowledge and refined soft skills.
  • Consistently achieved service level targets by maintaining focus on call handling time, first-call resolution rates, and overall customer satisfaction scores.

General Manager

Papa Murphys
Monticello, MN
01.2008 - 06.2014
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.

Laborer

Metzger Masonry
Cold Spring, MN
05.2006 - 06.2008
  • Mixed mortar, plastic and grout according to standard formulas.
  • Optimized construction process efficiency through efficient transportation of necessary materials from storage areas to worksites using wheelbarrows or carts.
  • Assisted with constructing durable walls, floors, chimneys, fireplaces, patios, walkways, and other structures using brick or stone materials.
  • Improved worksite safety by diligently maintaining clean work areas, removing debris, and organizing tools and materials.

Overview

18
18
years of professional experience
2
2
years of post-secondary education

Education

Associate of Arts - Business Management

Saint Cloud Technical College
Saint Cloud, MN
08.2008 - 05.2010

Skills

  • Planning and Training Activities
  • Material Preparation
  • Classroom Expertise
  • Video Conferencing
  • Coaching and Development
  • Team-Building Activities
  • Organizational Efficiency
  • Data Analysis

Summary

GURU with extensive background in design, delivery and evaluation of complex training programs. Successfully facilitated multiple training sessions, identifies areas of growth and seeks opportunities to educate and develop audiances.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

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Brian Van VickleGURU