Brian Vega
Miami
Summary
Detail-oriented professional with expertise in onboarding, credentialing, vendor management, and administrative processes. Skilled in coordinating systems, resources, and teams to improve operational efficiency. Experienced in managing documentation, tracking timelines, and ensuring smooth workflows while maintaining confidentiality and compliance with policies.
Overview
3
3
years of professional experience
Work History
IT Specialist
Expeditors International Inc.
Houston
08.2024 - Current
- Onboarding & Offboarding: Managed the onboarding and offboarding processes for users, ensuring the seamless setup and removal of system access, account configurations, and transitions for new and departing employees
- Vendor & Purchase Management: Coordinated purchases, including managing supplier relationships, securing approvals, liaising with accounts payable, and maintaining departmental budgets
- Ensured compliance with budget constraints
- Credentialing Support: Assisted with tracking and managing inventory and documentation necessary for credentialing purposes, ensuring timely and accurate record-keeping
- Travel Coordination: Organized and facilitated travel arrangements, including booking tickets, hotels, and other accommodations, using platforms like Concur
- Documentation & Incident Tracking: Documented incidents and user requests, ensuring timely follow-up and resolution in accordance with organizational protocols
- Cross-Department Collaboration: Worked closely with headquarters to coordinate high-priority projects and maintain operational continuity across teams
IT Support Specialist
International Studies Charter School
Miami
11.2021 - 08.2024
- System Setup & User Support: Managed Active Directory accounts, configured user permissions, and deployed enterprise software across multiple devices, ensuring proper access and functionality for all staff
- Technical Support & Incident Resolution: Provided technical support for a range of operating systems (Windows, macOS, Linux), assisting staff with hardware/software issues and documenting resolutions for future reference
- Security & Infrastructure Management: Set up and maintained security camera systems and network infrastructure to enhance operational efficiency and meet safety requirements
- Communication Systems Support: Supported video conferencing systems, ensuring smooth operations for meetings and events, and offering technical support as needed
- Documentation & Reporting: Tracked incidents and requests in IT service management (ITSM) tools, ensuring proper follow-up and user satisfaction
- System Testing & Performance Analysis: Assisted with system testing and performance assessments, identifying and resolving technical issues to ensure optimal system performance
Education
Bachelor of Science (B.S.) - Cybersecurity
Miami Dade College
Associate in Science (A.S.) - Networking Services Technology
Miami Dade College
Server Administrator Certificate -
Miami Dade College
Skills
- Microsoft Office 365
- Google Workspace
- Zoom
- Microsoft Teams
- ServiceNow
- Service Desk
- Windows 10/11
- MacOS
- Linux
- TCP/IP
- DNS
- DHCP
- VPN
- LAN/WAN
- IP Phone Configuration
- Problem-solving
- Critical thinking
- Operational efficiency
- Issue resolution
- Communication
- Interpersonal skills
- Independent work
- Collaborative work
- Continuous learning
- Self-improvement
Languages
- Fluent in English and Spanish
Additional Skills And Attributes
- Proven ability to manage and prioritize multiple tasks, ensuring deadlines and objectives are met.
- Strong problem-solving and critical thinking abilities, with an emphasis on operational efficiency and issue resolution.
- Excellent communication and interpersonal skills, both written and oral.
- Ability to work independently or collaboratively within fast-paced environments.
- Committed to continuous learning and self-improvement to stay ahead in the field.
Timeline
IT Specialist
Expeditors International Inc.
08.2024 - Current
IT Support Specialist
International Studies Charter School
11.2021 - 08.2024
Bachelor of Science (B.S.) - Cybersecurity
Miami Dade College
Associate in Science (A.S.) - Networking Services Technology
Miami Dade College
Server Administrator Certificate -
Miami Dade College
Similar Profiles
Christine Z Saldaña MeléndezChristine Z Saldaña Meléndez
Accounting Clerk at Expeditors International Inc.Accounting Clerk at Expeditors International Inc.
Rachel BryndsRachel Brynds
Customs Brokerage Manager at Expeditors International of WACustoms Brokerage Manager at Expeditors International of WA
VINOTH SEKARVINOTH SEKAR
Senior Executive at Expeditors International India Private LimitedSenior Executive at Expeditors International India Private Limited