Brian Ventura
Onepilot
NEWYORK,NY
2
Languages
Customer support associate with experience handling inquiries across chat, email, and ticketing systems. Strong in active listening, problem-solving, and timely case resolution, with a focus on customer satisfaction, attention to detail, and efficient service.
Early-career customer support associate skilled in technical support, active listening, and conflict resolution. Known for quick issue resolution, clear case handling, and strong customer engagement across chat, email, and ticketing systems.
Work History
Customer Support Associate
3 Months- Handled customer inquiries across chat, email, and ticketing platforms with accurate, timely responses.
- Escalated complex cases to specialized teams while maintaining clear case notes and customer context.
- Adapted quickly to client-specific processes, tools, and support standards across assigned accounts.
- Responded to customer requests for products, services, and company information.
- Facilitated smooth product returns and exchanges, ensuring customer satisfaction and trust.
- Reduced resolution times for customer issues by implementing structured problem-solving approach.
- Enhanced customer loyalty by resolving complaints and inquiries with empathy and efficiency.
- Increased customer satisfaction, promptly addressing and solving technical issues.
Education
Associate of Science - Business Adminstation
Skills
Technical support
Problem-solving
Desktop support
Customer engagement
Collaboration techniques
Technical support
Teamwork and collaboration
Team building
Active listening
Problem-solving abilities
Conflict resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
Dancing
Team Sports
Committed to improving personal fitness through regular participation in soccer.
Enjoy participating in volleyball for overall physical and mental well-being.
Playing Sports
Running
I have a passion for photography and editing photos.
Photography
Dance
Fashion
Timeline
Customer Support Associate
Onepilot
06.2025 - 09.2025Read More
LaGuardia Community College
Associate of Science from Business Adminstation
Read More