Summary
Work History
Education
Skills
Languages
Timeline
Generic

Brian Verville

Utica

Summary

Dynamic and results-driven professional with extensive experience in customer service and team leadership at Gardner-White Furniture & Mattress. Proficient in CRM software and skilled in call handling, I excel at resolving customer issues and enhancing satisfaction. Proven ability to optimize operations and train staff effectively, ensuring high-quality service delivery.

Call center professional with track record of delivering exceptional customer service and resolving issues promptly. Known for collaborative approach and adaptability to changing needs. Proven skills in active listening, empathy, and efficient problem resolution.

Work History

Call Center Specialist

Gardner-White Furniture & Mattress
2023 - 2025
  • Managed inbound and outbound calls, addressing customer inquiries and concerns effectively.
  • Utilized CRM software to track customer interactions and ensure accurate data entry.
  • Provided product information and recommendations based on customer needs and preferences.
  • Resolved customer complaints through active listening and problem-solving techniques.

Assistant Manager

Union General
2022 - 2023
  • Led daily operations to ensure efficient workflow and team performance.
  • Managed inventory control systems, optimizing stock levels and reducing waste effectively.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Clerk

Burrit's Fresh Market
2020 - 2022
  • Processed customer transactions efficiently using point-of-sale systems.
  • Managed inventory levels, ensuring product availability and reducing stock discrepancies.
  • Assisted customers in locating products, enhancing overall shopping experience and satisfaction.
  • Trained new staff on store procedures, promoting adherence to company standards and policies.
  • Collaborated with team members to streamline checkout processes, improving operational efficiency.

Barista and Cashier

Starbucks
2019 - 2020
  • Prepared and served high-quality beverages according to Starbucks standards.
  • Provided exceptional customer service, resolving issues efficiently and ensuring a positive experience.
  • Maintained cleanliness and organization of workstations, adhering to health and safety protocols.
  • Assisted in training new baristas on beverage preparation techniques and customer service practices.

Education

Took Guest Services And Managment Classes -

Northwestern Community College
Traverse City, MI

High School Diploma -

Clarkston High School
Clarkston, MI
01-2019

Skills

  • CRM software
  • Call handling
  • Script adherence
  • Customer service
  • Microsoft office
  • Microsoft word
  • Windows
  • Supervising experience
  • Scheduling proficiency
  • Multitasking

Languages

English

Timeline

Call Center Specialist

Gardner-White Furniture & Mattress
2023 - 2025

Assistant Manager

Union General
2022 - 2023

Clerk

Burrit's Fresh Market
2020 - 2022

Barista and Cashier

Starbucks
2019 - 2020

Took Guest Services And Managment Classes -

Northwestern Community College

High School Diploma -

Clarkston High School

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