Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Brian Villagracia

Chandler,AZ

Summary

Obtain a position in your establishment where my strong organizational clerical and communication skills will bring a good opportunity for career growth and success for my employer.

As an individual with 7plus years of experience in a warehouse setting including in forklift operation, I possess excellent verbal, written and analytic ability to work under pressure and in a high pace environment to meet deadlines according to the workflow and demand.

Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Prep Desk Specialist

Tech Data
Chandler, AZ
12.2019 - Current
  • Providing first level contact and convey resolution to customer issues
  • Properly escalating unresolved queries to the next level of support
  • Tracking, routing and redirecting problems to correct resources.
  • Recommended appropriate corrective measures to address concerns identified during examinations and audits.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.

Distribution Center Representative

avnet inc
Chandler, AZ
05.2014 - 12.2019
  • Made frequent adjustments to work plans to accommodate changing priorities
  • Evaluate and reconfigure systems to support customer service and operational goals
  • Implemented strategic shipping policies to achieve long and short-term sales target
  • Identified logistics issues and immediately conducted research to determine best possible solutions.
  • Handled departmental scheduling to maintain proper staffing for shifts.
  • Consistently met company and department objectives within budget and time constraints.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Created and enforced policies and procedures for entire logistics team.

Education

Some College - Nursing Practice

Providence Training Institute
Glendale, AZ
07.2015

Apprenticeship - Construction Management

North Texas Job Corps
McKinney, TX
05.2007

High School Diploma -

Durango High School
Las Vegas, NV
08.2005

Skills

  • Team oversight
  • Administrative skills
  • Oral and written communications
  • Transportation information
  • Inbound and Outbound Calling
  • Customer Support
  • Problem Resolution
  • Software troubleshooting
  • Quality control
  • Stockroom procedures
  • Product organization
  • Quality assurance controls
  • Data evaluation
  • Senior leadership support
  • Technical Support
  • Shipping procedures understanding
  • Recordkeeping strengths
  • Order fulfillment
  • Warehousing functions
  • Creative problem solving
  • Administrative support
  • Receiving support

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

If you don’t become the ocean you’ll be seasick every day.
Leonard Cohen

Timeline

Prep Desk Specialist

Tech Data
12.2019 - Current

Distribution Center Representative

avnet inc
05.2014 - 12.2019

Some College - Nursing Practice

Providence Training Institute

Apprenticeship - Construction Management

North Texas Job Corps

High School Diploma -

Durango High School
Brian Villagracia