Brian V. Lindsay II
Baltimore,USA
Summary
Experienced dental professional with 20 years in customer service and healthcare. Proven ability to increase customer satisfaction, improve financial performance, and revitalize operations. Skilled in building customer-focused teams to achieve company goals through exceptional service. Demonstrated leadership in maintaining safety, security, quality, and operational standards for business success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dental Services Manager
Community Clinic Inc -FQHC
08.2023 - 02.2025
- Works hand-in-hand with the Chief Dental Officer to manage both clinical and non clinical functions of the Dental Department.
- Responsibilities include the management of day-to-day business operations and dental equipment maintenance including administrative functions, purchasing, support staff supervision, customer service, and quality management.
- Fostered an environment in which patients receive high levels of customer service/quality care and employees are motivated to deliver top performance.
- Recruit, hire and train patient coordinators, dental assistants and hygienists.
- Managed P&L, payroll, auditing, forecasting/budgeting and cost controls.
- Assists in the maintenance of all Dental Department areas in compliance with Dental Department directives and policies as well as center policies and procedures relative to infection control, exposure control, and safety issues in accordance with Joint Commission and HRSA standards.
- Integration of appropriate patient dental care with other health care professionals involved in the patient’s health care management.
- Responsible for personal compliance with all applicable federal, state, local, and center rules, regulations, protocols, and procedures governing the practice of dental hygiene and the clinical provision of dental hygiene services as well as those relating to, but not limited to, personnel issues, workplace safety, public health, and confidentiality.
- Ensure that practice site efficiencies, flow, compliance, employee satisfaction, and patient satisfaction are met.
Regional Doctor Recruiter
Heartland Dental
11.2021 - 12.2022
- Operated as a Strategic Talent Advisor, partnering with the business to drive all aspects of the full-cycle recruitment process.
- Duties included but are not limited to the following: Partnered with Hiring Managers to develop and understand position requirements and demonstrated a strong understanding of the talent landscape, analytics, and sourcing strategies.
- Managed relations with specialty programs for General Dentist and Specialist as needed.
- Ensured a high level of candidate engagement and positive candidate experiences.
- Maintained close relationships with Hiring Managers and Business Partners to ensure a solid candidate and interview experience.
- Maintained a strong pipeline of qualified candidates and cultivated a strong network of passive talent.
- Anticipated and proactively communicated recruiting activity and status to Hiring Managers and Business Partners.
- Built relationships with future talent, industry colleagues, schools, and specialized programs.
- Extended job offers, contracts and negotiated terms.
Practice Manager of Operations
Heartland Dental
10.2020 - 11.2021
- Managed day-to-day operations at corporate owned dental practice.
- Duties included but are not limited to the following: Recruit, hire and train patient coordinators, dental assistants and hygienists.
- Fostered an environment in which patients receive high levels of customer service/quality care and employees are motivated to deliver top performance.
- Managed P&L, payroll, auditing, forecasting/budgeting and cost controls.
- Resolved complaints and other issues as needed.
- Monitored daily operations to ensure compliance to all NFPA, EHS, MSDS, OSHA safety and HIPPA regulatory guidelines.
- Participated in community service events and collaborating with local businesses to establish partnerships for marketing purposes in the efforts of recruiting new patients for the office.
Practice Leader
Adventure Dental and Vision
04.2019 - 10.2020
- Oversaw the day-to-day operations at a corporate owned dental and vision facility.
- Duties included but not limited to the following: Managed P&L, payroll, auditing, forecasting/budgeting and cost controls.
- Recruit, hire and train patient coordinators, dental assistants, dental hygienists and vision technicians.
- Fostered an environment in which patients receive high levels of customer service/quality care and employees are motivated to deliver top performance.
- Resolved complaints and other issues as needed.
- Participated in community service events and collaborating with local businesses to establish partnerships for marketing purposes in the efforts of recruiting new patients for the office.
- Monitored daily operations to ensure compliance with all NFPA, EHS, MSDS, OSHA safety and HIPPA regulatory guidelines.
Office Manager
Kool Smiles Dental
10.2014 - 04.2019
- Lead the day-to-day operations at a corporate owned dental office.
- Duties include but are not limited to the following: Fostered an environment in which patients receive high levels of customer service/quality care and employees are motivated to deliver top performance.
- Recruit, hire and train patient coordinators, dental assistants and hygienists.
- Managed P&L, payroll, auditing, forecasting/budgeting and cost controls.
- Oversaw daily operations to ensure compliance with all NFPA, EHS, MSDS, OSHA safety and HIPPA regulatory guidelines.
- Participated in community service events and collaborating with local businesses to establish partnerships for marketing purposes in the efforts of recruiting new patients for the office.
- Resolved complaints and other issues as needed.
Education
Dental Assistant II Program -
Medix School
Towson, MD01.2002
Diploma -
Patterson High School
Baltimore, MD01.2000
Skills
- Customer experience optimization
- Team development and training
- Skilled in patient relations
- Front-desk management
- Complaint resolution expertise
- Administer inventory budget management
- Inventory management
- Sales proficiency
- End-to-end recruitment
- Efficient appointment management
Certification
- Basic Life Support/ CPR (American Heart Association)
- Radiation Health and Safety
- Qualified in Expanded Functions – Gen (QDA)
Administrative Experience
- Provide general administrative and clerical support including mailing, scanning, faxing and copying to management.
- Maintain electronic and hard copy filing system.
- Open, sort and distribute incoming correspondence.
- Perform data entry and scan documents.
- Manage calendars, assist in resolving any administrative problems.
- Run company errands to post office and office supply store.
- Answer calls from customers regarding their inquiries.
- Prepare and modify and review documents including correspondences, office metric reports (daily, weekly, monthly quarterly), drafts, memos and emails.
- Schedule and coordinate meetings and appointments.
- Conduct monthly internal compliance audits.
- Ensure that the office is prepared for random quarterly audits.
- Maintain office supplies.
Dental Experience
- The use and sterilization of dental equipment and materials.
- Setting up and breaking down of dental operatories.
- Proper disposal of infectious waste materials in accordance with O.S.H.A standards and guidelines.
- Providing proper retraction as well as suction during dental procedures.
- Stocking and ordering supplies and materials for the office.
- Seating and dismissing patients.
- Charting dental findings.
- Taking preliminary and study model impressions.
- Pouring and trimming models.
- Taking and exposing x-rays (both film and digital).
- Placement and removal of retraction cords.
- Providing patient education and post-operative instructions.
- Assisting with restorations such as amalgams, composites, inlays, onlays, crown & bridge work and veneers.
- Assisting with endodontic, prosthodontic, and pedodontic procedures.
- Assisting with surgical procedures with the use of both oral and IV sedation.
- Assisting with periodontal procedures which includes bone grafting, gingival flap debridements, sinus lifts, crown lengthening and Implant placement with the use of 3I, Nobel Biocare, and Straumann ITI implant systems.
Timeline
Dental Services Manager
Community Clinic Inc -FQHC
08.2023 - 02.2025
Regional Doctor Recruiter
Heartland Dental
11.2021 - 12.2022
Practice Manager of Operations
Heartland Dental
10.2020 - 11.2021
Practice Leader
Adventure Dental and Vision
04.2019 - 10.2020
Office Manager
Kool Smiles Dental
10.2014 - 04.2019
Diploma -
Patterson High School
Dental Assistant II Program -
Medix School
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