Brian Volgare-Oyague
Richmond Hill,GA
Summary
Accomplished fine dining server with 20+ years of hospitality experience across high-volume and upscale restaurants. Recognized for wine expertise, menu mastery, and refined service etiquette, with a proven record of driving guest satisfaction and repeat business. Creator of the Wine Bible and digital menu/spirits app at The Olde Pink House, blending innovation with tradition to support staff knowledge and elevate guest experiences. Adept at upselling, coursing, and storytelling, with leadership experience training new staff at one of Outback’s top-ranked training stores. Known for professionalism, adaptability, and consistently exceeding guest expectations.
Overview
25
25
years of professional experience
Work History
Server
The Olde Pink House
08.2023 - 09.2025
- Expertly delivered fine dining experiences by blending historical insights on the venue with personalized service, leaving guests with unforgettable memories.
- Delivered polished service with proper coursing, pacing, and table resetting.
- Created the Pink House Wine Bible and a digital menu/spirits app to support staff knowledge.
- Consistently upsold premium wines and spirits through pairings and storytelling.
- Recognized by guests and peers alike for professionalism and menu expertise.
Server/Bartender
Outback Steakhouse (Training Store, Top-Ranked)
09.2016 - 07.2023
- Delivered consistently high-volume service in one of the nation’s top-performing Outback locations.
- Trained and mentored new servers in company standards, pacing, and guest engagement as part of the restaurant’s training store program.
- Consistently recognized in Google reviews by name for outstanding hospitality and service.
- Balanced large sections with speed, accuracy, and attention to detail in both casual and elevated dining settings.
- Supported management in maintaining service quality that contributed to the restaurant’s top national ranking.
Promoter/DJ/Senior Event Coordinator
Indenial Productions (Self Employed)
04.2008 - 11.2018
- Organized and promoted large-scale nightlife events across the East Coast, drawing crowds from hundreds to well over a thousand.
- Coordinated venues, entertainment, staff, and scheduling, ensuring smooth execution of complex events.
- Built strong guest loyalty through creative marketing and personalized engagement.
- Managed on-the-fly problem-solving in high-pressure environments with professionalism and composure.
- Strengthened leadership, communication, and hospitality skills that directly translated into fine dining service.
Bartender
Don Juans
03.2014 - 09.2016
- Crafted and served cocktails with consistency, speed, and precision in a high volume bar setting.
- Oversaw bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored junior bartenders, fostering skill development and teamwork.
- Managed inventory levels, reducing waste through effective stock rotation and procurement strategies.
Server
Joe's Crabshack
02.2013 - 03.2014
- Thrived in a fast-paced, high-volume seafood house, managing large sections during peak rushes.
- Fostered a lively, guest-focused environment that encouraged return visits and group celebrations.
- Coordinated smoothly with kitchen and bar staff to maintain quick ticket times under pressure.
- Adapted service style from casual to semi-formal, building versatility for future fine dining roles.
Manager/Server
American Waffle House
01.2001 - 04.2008
- Oversaw daily operations, including staffing, scheduling, and shift management.
- Recruited, trained, and coached new employees to uphold service and food quality standards.
- Handled opening and closing procedures, including cash reconciliation and deposits.
- Managed guest relations, resolving complaints quickly while maintaining a positive dining environment.
- Balanced management duties with direct guest service, building versatility and leadership under pressure.
Education
High School Diploma -
West Hempstead High School
West Hempstead, NY06-1996
Skills
- Wine & Spirits Expertise – Pairing recommendations, upselling, menu education, Wine Bible creation
- Fine Dining Etiquette – Coursing, pacing, table resetting, polished guest interactions
- Guest Engagement & Storytelling – Anticipating needs, personalizing experiences, building loyalty
- High-Volume Service – Managing large sections, multitasking under pressure, accuracy and speed
- Staff Training & Leadership – Mentoring new hires, setting service standards, team collaboration
- Upselling & Sales Growth – Consistently driving check averages through food and beverage pairings
- POS & Operations – Order accuracy, cash handling, opening/closing, inventory management
- Event Coordination – Experience planning and executing large-scale events with hundreds attendees
- Problem Solving & Adaptability – Resolving guest concerns quickly while maintaining professionalism
LANGUAGES
English | Native
Timeline
Server
The Olde Pink House
08.2023 - 09.2025
Server/Bartender
Outback Steakhouse (Training Store, Top-Ranked)
09.2016 - 07.2023
Bartender
Don Juans
03.2014 - 09.2016
Server
Joe's Crabshack
02.2013 - 03.2014
Promoter/DJ/Senior Event Coordinator
Indenial Productions (Self Employed)
04.2008 - 11.2018
Manager/Server
American Waffle House
01.2001 - 04.2008
High School Diploma -
West Hempstead High School
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