Brian Vorhis
Horseheads
Summary
Proven leader and problem-solver at Maguire Chrysler Dodge Jeep Ram Fiat, adept at multitasking and organization, significantly enhancing customer satisfaction and loyalty. Excelled in team leadership, steering staff towards high-quality workmanship and efficient project completion. Achieved notable revenue growth by upselling services, demonstrating a strong blend of interpersonal and strategic skills.
Overview
12
12
years of professional experience
Work History
Service Manager
Maguire Chrysler Dodge Jeep Ram Fiat
06.2023 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Monitored service staff performance and provided feedback for improvement.
- Maintained records of service transactions and customer feedback for future reference.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
Service Manager
Maguire Chevrolet/Cadillac and Maguire Nissan
10.2022 - 06.2023
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Monitored service staff performance and provided feedback for improvement.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Service Manager
Maguire Chevrolet/Cadillac
06.2018 - 10.2022
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
Service Manager
Maguire Ford of Ithaca
03.2017 - 06.2018
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Assistant Service Manager
Maguire Ford of Ithaca
06.2016 - 03.2017
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
Service Advisor
Maguire Hyundai Subaru
06.2014 - 06.2016
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Service Advisor
Maguire Chrysler Dodge Jeep Ram Fiat of Ithaca
02.2014 - 06.2014
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
Detail Supervisor
Maguire Chrysler Dodge Jeep Ram Fiat of Ithaca
01.2013 - 02.2014
- Applied protective treatments on upholstery, leather, and vinyl for long-lasting results.
- Safeguarded against potential hazards within the workplace through strict adherence to safety guidelines and protocols.
- Trained new hires on company procedures and best practices for effective detailing workmanship.
- Enhanced vehicle appearance by meticulously detailing interior and exterior surfaces.
Education
Associate of Science - Criminal Justice
Tompkins Cortland Community College
Dryden, NYSkills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
New York State Inspector
I am a licensed New York State Licensed Inspector
Timeline
Service Manager
Maguire Chrysler Dodge Jeep Ram Fiat
06.2023 - Current
Service Manager
Maguire Chevrolet/Cadillac and Maguire Nissan
10.2022 - 06.2023
Service Manager
Maguire Chevrolet/Cadillac
06.2018 - 10.2022
Service Manager
Maguire Ford of Ithaca
03.2017 - 06.2018
Assistant Service Manager
Maguire Ford of Ithaca
06.2016 - 03.2017
Service Advisor
Maguire Hyundai Subaru
06.2014 - 06.2016
Service Advisor
Maguire Chrysler Dodge Jeep Ram Fiat of Ithaca
02.2014 - 06.2014
Detail Supervisor
Maguire Chrysler Dodge Jeep Ram Fiat of Ithaca
01.2013 - 02.2014
Associate of Science - Criminal Justice
Tompkins Cortland Community College
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