Brian Vough
Germantown,MD
Summary
Dynamic and dedicated professional with a strong work ethic and extensive experience at Fletcher’s Service Center. Proven expertise in towing equipment operation and exceptional customer service. Due to versatility and reliability, has stepped up to cover many positions within the company when asked. Committed to safety and operational excellence.
Overview
28
28
years of professional experience
Work History
Tow Truck Driver
Fletcher’s Service Center
Olney, MD
06.1997 - Current
- Operate tow trucks to recover vehicles in various conditions.
- Conduct safety inspections and routine maintenance on towing equipment.
- Assist customers with vehicle recovery needs, providing excellent service.
- Maintain detailed logs of towing activities and customer interactions.
- Train new drivers on operational procedures and safety protocols.
- Demonstrate adaptability in handling various types of vehicles and towing equipment for a diverse range of situations.
- Perform minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.
- Assist technicians with repairs at the shop when not running calls.
- Support the service desk by greeting and assisting customers, writing up service tickets, performing minor repairs, and other various tasks.
Manager/Service Writer
Fletcher’s Service Center
Olney, MD
09.1997 - 09.2021
- Oversee employees to ensure great customer service.
- Assist customers with drop off and pick up of their vehicles while maintaining accurate records of their information and repair history.
- Communicate with customers in regard to understanding issues they are having with their vehicle, and explaining the appropriate repair.
- Collect payments for services provided and reconcile them at the close of business.
Education
High School Diploma -
Criminal Justice
University of Maryland
College Park, MDSkills
- Strong work ethic
- Towing equipment operation
- Customer service
- Safe driving practices
- Vehicle maintenance and repair
- Heavy lifting
- Organization and planning
- Basic computer skills
Timeline
Manager/Service Writer
Fletcher’s Service Center
09.1997 - 09.2021
Tow Truck Driver
Fletcher’s Service Center
06.1997 - Current
High School Diploma -
Criminal Justice
University of Maryland