Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skilled Facilities Manager with talent for building relationships, directing maintenance workers, and offering technical support to owners and tenants. Forward-thinking problem-solver with top-notch planning and decision-making skills. Skilled Service Manager knowledgeable about forecasting department goals and objectives. Highly effective at driving quality and service improvements to cultivate loyal, satisfied customers. Hires, trains, motivates and monitors performance of all service department staff.
Overview
12
12
years of professional experience
Work History
Facility Supervisor
Kioxia America, Inc
Irvine, CA
08.2019 - Current
Inspected completed work to assess quality and identify skill gaps.
Directed emergency response to serious building issues to contain problems, control damages and develop corrective plans.
Resolved customer complaints regarding building services or facilities issues in a timely manner.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Filled out work orders, repair logs and maintenance plans to document work completed.
Coordinated efficient maintenance schedules to keep systems running at peak levels.
Maintained updated knowledge through continuing education and advanced training.
Achieved cost-savings by developing functional solutions to problems.
Coordinated resources and delegated assignments to maintain efficient building operations.
Managed system work orders by distributing assignments and closing out completed work after walk-throughs.
Oversaw workforce schedules and allocated resources in order to achieve project goals.
Assisted in developing strategies for improving operational efficiency while reducing costs associated with managing a facility.
Trained and monitored employees to teach daily tasks and improve performance.
Maintained inventory records of tools, supplies, materials, and equipment used in the facility.
Managed budgets by tracking spending on repairs and other services.
Initiated purchase orders for parts, supplies, equipment, and furniture as needed by the organization.
Supervised staff members responsible for cleaning, security, landscaping, and general facility upkeep.
Created processes for maintaining accurate records related to employee access control into secure areas within the building.
Coordinated maintenance activities, including scheduling and supervising contractors to ensure timely completion of projects.
Negotiated contracts and closed agreements to maximize profits.
Handled maintenance and repair demands by preparing schedules and delegating assignments to team members.
Managed security systems within the building such as access control systems and CCTV cameras.
Hired and coordinated with vendors to perform preventive maintenance work at facility.
Called in equipment repair services and maintained office supplies by ordering new inventory.
Processed purchase orders for new materials needed for upkeep or repair of facilities.
Assisted with relocations and remodeling projects, including ordering furniture and supplies.
Oversaw construction and renovation projects to meet environmental, health and security standards.
Coordinated with vendors for repairs or replacements of any damaged equipment.
Maintained accurate records of inventory, supplies, and expenses related to facilities management.
Assisted with the setup of meeting spaces for events or conferences held at the facility.
Drove standardized best practices and leveraged support functions to optimize operational performance while meeting goals.
Built and developed employee talent to drive engagement, resulting in advancement within company.
Checked items into computer system, printed labels and directed to storage locations.
Organized and monitored the shipment of products in accordance with customer requirements.
Records Manager
Toshiba American Electronic Components Inc.
Irvine, CA
11.2011 - 08.2019
Completed documents and work requests according to company standards.
Implemented strategies for archiving inactive files while preserving their accessibility in case they are needed later.
Set up, optimized and enforced consistent document management policies.
Identified process gaps, determined solutions and implemented updates to drive efficiency improvements.
Assisted end users with resolving electronic content access issues while maintaining security standards.
Prepared reports summarizing key findings from audit reviews.
Filled out and stored transmittal logs for permanent records.
Managed access rights to ensure authorized personnel can view sensitive documents.
Achieved cost-savings by developing functional solutions to problems.
Uploaded documents to control sites, tracked transmittals and coordinated revisions.
Analyzed current processes for storage, retention, and destruction of records.
Provided guidance and support on best practices for proper recordkeeping techniques.
Developed training materials for staff members on how to properly handle employee records.
Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Assisted HR personnel with onboarding new employees by providing orientation materials related to recordkeeping standards.
Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
Education
Associate of Science - Business Administration And Management
Fullerton College
Fullerton, CA
06-2005
Associate of Science - Building Construction Technology
Fullerton College
Fullerton, CA
06-2005
Skills
Facility Management
Asset Management
Budget Administration
Relocations
Vendor Coordination
Repairs and Maintenance
Employee Supervision and Task Delegation
Cost-Reduction Methods
Vendor Invoicing
SAP Expertise
Timeline
Facility Supervisor
Kioxia America, Inc
08.2019 - Current
Records Manager
Toshiba American Electronic Components Inc.
11.2011 - 08.2019
Associate of Science - Business Administration And Management
Fullerton College
Associate of Science - Building Construction Technology
VP OF CREATIVE DEVELOPMENT/Lead Copywriter at Critical Content/SK Global GroupVP OF CREATIVE DEVELOPMENT/Lead Copywriter at Critical Content/SK Global Group