Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Brian Wade

Grovetown,GA

Summary

Dynamic professional with extensive experience at Dell Technologies, excelling in technical support and customer relationship management. Proven ability to optimize processes and enhance team collaboration, resulting in improved operational efficiency. Skilled in problem-solving and effective communication, consistently delivering exceptional customer service and fostering loyalty.

Overview

8
8
years of professional experience

Work History

Heavy Vehicle Operator - 88M

US Army
Fort Irwin, CA
01.2023 - 04.2025
  • Conducted regular inspections and implemented preventative maintenance to enhance operational efficiency of heavy vehicles.
  • Adapted swiftly to new technologies, including GPS systems and electronic logging devices.
  • Collaborated with drivers to share best practices, boosting overall team effectiveness in operations.
  • Provided immediate support during emergencies involving vehicle breakdowns or accidents until professional assistance arrived.

Senior Technician

Dell Technologies (North American Divison)
Panama City, Panama
09.2019 - 07.2022
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Optimized processes by identifying areas for improvement and implementing innovative solutions.
  • Monitored spare parts inventory, and addressed shortages with purchasing personnel.
  • Provided exceptional customer support, resolving technical issues quickly and efficiently.

Customer Service Representative | Sprint

Iqor Outsourcing
Panama City, Panama
01.2019 - 09.2019
  • Performed outbound calling campaigns to promote new products or services.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Prevented key account losses by researching discrepancies and correcting problems.

Customer Service Representative | Just Energy

Sitel
Panama City, Panama
01.2017 - 01.2018
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.

Education

Bachelor of Science - Information Technology

Western Governors University
Millcreek UT
01-2028

High School Diploma -

Centro Educativo Monte Horeb
Panama City, Panama
12.2016

Skills

  • Technical support
  • Customer relationship management
  • Effective communication
  • Project management
  • Team collaboration
  • Problem solving
  • Time management abilities
  • Basic computer literacy

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Heavy Vehicle Operator - 88M

US Army
01.2023 - 04.2025

Senior Technician

Dell Technologies (North American Divison)
09.2019 - 07.2022

Customer Service Representative | Sprint

Iqor Outsourcing
01.2019 - 09.2019

Customer Service Representative | Just Energy

Sitel
01.2017 - 01.2018

Bachelor of Science - Information Technology

Western Governors University

High School Diploma -

Centro Educativo Monte Horeb

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