Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Brian Walker

Pittsburgh,Pennsylvania

Summary

Skilled Senior Field Technician offering 20+year track record of success with Security, EAS and CCTV equipment. Strong team leader and problem-solver with excellent organizational and time management abilities.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Sr Field Tech

JCI
01.2003 - Current
  • Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
  • Enacted successful repairs by applying technical skills and operations knowledge.
  • Calibrated new and existing equipment for optimal performance.
  • Worked with teammates to install and service equipment.
  • Deal with customer service on a daily bases.
  • Worked on daily all types of EAS and CCTV systems

Tech Support

Guardian Security/Armstrong
06.2001 - 12.2003
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
  • Trained users on how to operate components and systems.
  • Walked individuals through basic troubleshooting tasks.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Remote programming of commerical and residential security systems.
  • Worked on projects with new systems and learning and tech how to install and program.

Education

Associate in Specialized Tech Degree Electronics - Specialized TechnologyElectronics

Pittsburgh Technical Institute
Pittsburgh
07.2000

High School Diploma -

Penn Hills Senior High School
Pittsburgh, PA
06.1998

Skills

  • Documenting Intelligence
  • Scissor Lifts and Boom lifts
  • Install and service of all different CCTV and EAS products
  • Remote Programming
  • Basic Tools
  • Schedule Coordination
  • Scheduled Maintenance
  • Programming
  • Network Hubs
  • Field Investigations
  • Workplace Safety
  • Team Instructions
  • Resolving Technical Problems
  • Field Operations Support
  • Regulatory Requirements
  • OSHA Regulations
  • Field Inspection
  • Root Cause Analysis
  • Routine Adjustment
  • Equipment Knowledge
  • Instrument Calibration
  • Critical Thinking
  • Safe Equipment Handling
  • Schedule Management
  • Telephone Support
  • Expertise in Installations
  • Technician Assistance
  • Switches and Routers
  • Equipment Maintenance
  • System Design
  • Inventory Control Processes
  • Improvement Plans
  • Machine Operations
  • Product Specifications
  • Handheld Devices
  • Data Collection
  • Hardware and Software Installation
  • Customer Inquiries
  • Training Junior Team Members
  • Field Recording
  • Providing Feedback
  • Corrective Actions
  • Troubleshooting Skills
  • Electronics Repairs
  • Client Relationships

Certification

  • United Rental Lift Certificate
  • VideoEdge & victor Basic Installer Certificate
  • OSHA Certificate
  • Verint training Certificate
  • Exacq Certificate
  • Gentec Omnicast Technical Certification

Timeline

Sr Field Tech

JCI
01.2003 - Current

Tech Support

Guardian Security/Armstrong
06.2001 - 12.2003

Associate in Specialized Tech Degree Electronics - Specialized TechnologyElectronics

Pittsburgh Technical Institute

High School Diploma -

Penn Hills Senior High School

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Brian Walker