BRIAN WALKER
Broken Arrow
Summary
Multifunctional Professional and Military Veteran leveraging extensive experience in assembly, quality control, material handling, and dispatch operations. Adept at interpreting technical blueprints, following strict safety and quality standards, and optimizing workflows for increased efficiency. Proven ability to troubleshoot mechanical issues, operate industrial equipment, and ensure compliance with regulatory and operational guidelines. Strong background in security operations, emergency dispatch, and customer service, demonstrating adaptability and critical thinking in high-pressure environments. Skilled in collaborating with cross-functional teams to improve process efficiency, enhance safety protocols, and maintain high-quality production standards.
Industrious professional with high-level competency in assembly and fabrication. Lays out materials to plan workflow and verify supply levels. Excellent understanding of blueprints and work instructions.
Overview
11
11
years of professional experience
Work History
Winch Assembler
PACCAR WINCH
01.2024 - Current
- Assemble complex winch systems following engineering blueprints, bills of materials, and controlled documentation, ensuring precision and adherence to quality standards
- Operate hydraulic and manual presses to assist in precision assembly and component integration, enhancing structural integrity and performance
- Conduct rigorous testing procedures on finished products, verifying functionality, safety, and quality control compliance before final distribution
- Utilize forklifts and pallet jacks to transport materials, optimize workspace efficiency, and maintain a safe and organized production environment
Material Handler
PACCAR WINCH
01.2023 - 01.2024
- Performed metal finishing operations, including polishing, grinding, sanding, and deburring, using hand tools such as orbital sanders, polish wheels, and spray nozzles to enhance product quality and durability
- Certified forklift operator, responsible for palletizing, transporting, and staging materials for final inspection, ensuring efficient production flow
- Collaborated with inspection teams to maintain quality assurance standards, identifying and addressing surface imperfections to improve final product aesthetics and functionality
- Coordinated material flow between production stages, ensuring timely delivery of components to assembly lines, minimizing delays, and optimizing manufacturing efficiency
Dispatcher
Air Assurance
01.2022 - 12.2022
- Coordinated and dispatched service calls for HVAC and plumbing technicians, optimizing route efficiency and response times to enhance customer satisfaction and operational productivity
- Managed work order scheduling and field technician assignments, ensuring seamless communication between customers and service teams
- Tracked and facilitated the delivery of ordered parts, preventing delays in repair and maintenance operations while maintaining accurate inventory and logistics records
- Utilized ServiceTitan and Microsoft Office programs to process billing, maintenance tickets, and customer requests, ensuring accurate documentation and timely service execution
Customer Service Representative
Air Assurance
01.2021 - 01.2022
- Provided expert customer support, answering inquiries related to HVAC and plumbing equipment, service calls, and maintenance scheduling while offering solutions to technical issues and billing concerns
- Resolved customer complaints professionally, de-escalating concerns, processing refunds or adjustments, and ensuring a positive customer experience
- Executed outbound sales calls, promoting preventative maintenance plans and service agreements to improve customer retention and revenue generation
- Maintained accurate customer records, updating service histories, warranty details, and contract agreements for efficient future support
Unarmed Security Officer
Allied Universal Security
01.2021 - 12.2021
- Maintained a safe and secure environment for businesses, organizations, and residential properties by conducting regular patrols, monitoring surveillance systems, and enforcing security protocols
- Controlled access to facilities, verifying identification, directing visitors, and ensuring compliance with client and security regulations to prevent unauthorized entry
- Investigated and reported security incidents, documenting property damage, policy violations, and suspicious activities to support incident resolution and loss prevention
- Monitored alarm systems and video surveillance, responding to emergencies, potential threats, and irregular activities with proactive decision-making and quick response measures
Unarmed Security Officer
SECURITAS
01.2020 - 01.2021
- Patrolled and monitored commercial, residential, and organizational properties, ensuring safety, security, and compliance with company and client policies
- Controlled access to facilities by verifying identification, directing visitors, enforcing security protocols, preventing unauthorized entry, and maintaining order
- Investigated disturbances and security breaches, documenting suspicious activities, emergencies, and policy violations to support incident resolution and risk mitigation
- Monitored alarm systems and surveillance cameras, responding to potential threats, unauthorized access, and emergencies to maintain a secure environment
Quality Control Inspector
Arrowhead Precast LLC
01.2020 - 12.2020
- Interpreted blueprints and production specifications, ensuring compliance with design standards and regulatory requirements throughout manufacturing
- Monitored daily production operations, identifying defects and process deviations, and recommending immediate adjustments to enhance efficiency and product quality
- Conducted inspections and testing of raw materials and finished products, utilizing precision measuring tools (calipers, gauges, micrometers) and electronic inspection equipment to verify dimensional accuracy and compliance
- Documented quality control results, tracking weights, temperatures, grades, and moisture content, ensuring full compliance with company and regulatory standards
- Accepted or rejected finished materials, removing non-compliant products from the production line to maintain high-quality standards before final packaging and distribution
Package Handler Trainer
FedEx Ground
01.2018 - 01.2019
- Trained and mentored new package handlers, ensuring proper techniques for loading, unloading, and sorting packages to optimize workflow efficiency and safety compliance
- Oversaw package handling operations, instructing employees on safe lifting, pushing, pulling, and carrying methods to prevent injuries and maintain a productive work environment
- Demonstrated best practices for scanning and placing packages, reinforcing accuracy, efficiency, and adherence to company logistics protocols
- Enforced safety standards by coaching employees on proper bending, twisting, and kneeling techniques, reducing workplace incidents and improving operational safety metrics
Dispatcher, Operator
Wagoner County Sheriff’s Office
01.2014 - 01.2017
- Answered and prioritized emergency and non-emergency calls, quickly assessing the nature of the situation and directing callers to the appropriate law enforcement, fire, or emergency medical services
- Dispatched first responders, coordinating real-time communication between law enforcement, fire departments, and EMS teams, ensuring swift and effective emergency response
- Provided clear and calm instructions to callers in high-pressure situations, offering life-saving guidance and reassurance until emergency personnel arrived
- Utilized computer-aided dispatch (CAD) systems to log incident details, track unit locations, and relay critical information to first responders
Education
Bachelor of Arts - Business Administration
University of Phoenix
Skills
- Safety Compliance
- Quality Control
- Material Handler
- Customer Service
- Equipment Maintenance
- Blueprint Interpretation
- Risk Mitigation
- Logistics Coordination
- Security Operations
- Component installations
Timeline
Winch Assembler
PACCAR WINCH
01.2024 - Current
Material Handler
PACCAR WINCH
01.2023 - 01.2024
Dispatcher
Air Assurance
01.2022 - 12.2022
Customer Service Representative
Air Assurance
01.2021 - 01.2022
Unarmed Security Officer
Allied Universal Security
01.2021 - 12.2021
Unarmed Security Officer
SECURITAS
01.2020 - 01.2021
Quality Control Inspector
Arrowhead Precast LLC
01.2020 - 12.2020
Package Handler Trainer
FedEx Ground
01.2018 - 01.2019
Dispatcher, Operator
Wagoner County Sheriff’s Office
01.2014 - 01.2017
Bachelor of Arts - Business Administration
University of Phoenix