Brian Wallace

Proven leader in fast-paced environments, I excelled at Spectrum by enhancing dispatch efficiency and fostering client relationships, boosting customer satisfaction significantly. Expert in transportation knowledge and adept in communication management, I consistently delivered results beyond expectations, leveraging both hard and soft skills to drive success and mentor teams for peak performance. Driven Quality Assurance professional offering dynamic understanding of manual and automated testing strategies. Highly communicative and experienced in data analysis. Eagerly collaborates with development teams to identify and resolve issues. Driven Customer Support Representative with over 23 years of experience. Problem solver promoting customer satisfaction by resolving concerns and answering questions. Friendly personality improves customer retention and team building. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level RSC IV position. Ready to help team achieve company goals.