Brian Walters
Lexington,SC
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Store Manager
O'Reilly Auto Parts
Lexington, SC
05.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and drove sales to exceed $2 million in annual sales, minimized shrinkage goal of 3%.
Manager
Jiffy Lube
08.2016 - 02.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established service timeframe of 15 minutes or less.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance improving service times by 23%.
- Established team priorities, maintained schedules and monitored performance.
- Maintained clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Technician
My Mechanic
04.2014 - 12.2016
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Retail Parts Specialist
Advanced Auto Parts
04.2012 - 05.2014
- Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
- Resolved customer inquiries and issues promptly, demonstrating professionalism and empathy at all times.
- Utilized strong communication skills to effectively address customer concerns, resulting in a positive shopping experience for all clients.
- Maintained strict adherence to safety protocols when handling hazardous materials or performing tasks related to equipment maintenance.
- Enhanced store sales performance with effective upselling techniques and personalized product recommendations.
- Built strong relationships with customers, ensuring repeat business and fostering brand loyalty.
- Conducted thorough research on specific parts requests to ensure accuracy and timeliness of order fulfillment.
- Contributed to achievement of sales goals through proactive engagement with customers and consistent follow-up on leads.
- Increased customer satisfaction by providing exceptional service and accurate product information.
- Ordered parts from various distributors to fulfill demands.
- Assisted customers in finding appropriate parts promptly.
- Researched vehicles and parts via physical catalogs and electronic means.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Maintained clean and neat parts counter and sales floor.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Managed special orders for hard-to-find items, exceeding customer expectations and building loyalty.
- Enhanced customer satisfaction by providing exceptional service and expert advice on automotive parts.
- Collaborated with team members to maintain a clean, organized, and efficient retail environment.
- Handled customer inquiries and resolved issues in a timely manner, fostering positive relationships and repeat business.
- Utilized point-of-sale system efficiently for order processing, inventory control, and reporting functions.
- Assisted customers with part selection, ensuring proper fit and function for their specific vehicle needs.
Education
High School Diploma -
Stall High School
Charleston, SC06.1992
Skills
- Customer service
- Store operations
- Inventory management
- POS systems
- Goals and performance
- Team building and leadership
- Problem-solving
- Customer relations
- Multitasking and organization
- Employee scheduling
- Performance reviews
- Inventory control
Accomplishments
- Exceeded annual store sales goals at O'reilly Auto Parts 3 years in a row, exceeding $2 million in annual sales.
- Supervised team of 9 staff members.
Certification
- Certified Parts Professional, O'reilly Auto Parts, 2024 - current.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Flexible work hoursCompany CultureHealthcare benefitsTimeline
Store Manager
O'Reilly Auto Parts
05.2021 - Current
Manager
Jiffy Lube
08.2016 - 02.2020
Technician
My Mechanic
04.2014 - 12.2016
Retail Parts Specialist
Advanced Auto Parts
04.2012 - 05.2014
High School Diploma -
Stall High School