Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Work Preference
Timeline
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Brian Walters

Lexington,SC

Summary

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Store Manager

O'Reilly Auto Parts
Lexington, SC
05.2021 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and drove sales to exceed $2 million in annual sales, minimized shrinkage goal of 3%.

Manager

Jiffy Lube
08.2016 - 02.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established service timeframe of 15 minutes or less.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance improving service times by 23%.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.

Technician

My Mechanic
04.2014 - 12.2016
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.

Retail Parts Specialist

Advanced Auto Parts
04.2012 - 05.2014
  • Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
  • Resolved customer inquiries and issues promptly, demonstrating professionalism and empathy at all times.
  • Utilized strong communication skills to effectively address customer concerns, resulting in a positive shopping experience for all clients.
  • Maintained strict adherence to safety protocols when handling hazardous materials or performing tasks related to equipment maintenance.
  • Enhanced store sales performance with effective upselling techniques and personalized product recommendations.
  • Built strong relationships with customers, ensuring repeat business and fostering brand loyalty.
  • Conducted thorough research on specific parts requests to ensure accuracy and timeliness of order fulfillment.
  • Contributed to achievement of sales goals through proactive engagement with customers and consistent follow-up on leads.
  • Increased customer satisfaction by providing exceptional service and accurate product information.
  • Ordered parts from various distributors to fulfill demands.
  • Assisted customers in finding appropriate parts promptly.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Maintained clean and neat parts counter and sales floor.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Managed special orders for hard-to-find items, exceeding customer expectations and building loyalty.
  • Enhanced customer satisfaction by providing exceptional service and expert advice on automotive parts.
  • Collaborated with team members to maintain a clean, organized, and efficient retail environment.
  • Handled customer inquiries and resolved issues in a timely manner, fostering positive relationships and repeat business.
  • Utilized point-of-sale system efficiently for order processing, inventory control, and reporting functions.
  • Assisted customers with part selection, ensuring proper fit and function for their specific vehicle needs.

Education

High School Diploma -

Stall High School
Charleston, SC
06.1992

Skills

  • Customer service
  • Store operations
  • Inventory management
  • POS systems
  • Goals and performance
  • Team building and leadership
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Employee scheduling
  • Performance reviews
  • Inventory control

Accomplishments

  • Exceeded annual store sales goals at O'reilly Auto Parts 3 years in a row, exceeding $2 million in annual sales.
  • Supervised team of 9 staff members.

Certification

  • Certified Parts Professional, O'reilly Auto Parts, 2024 - current.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Flexible work hoursCompany CultureHealthcare benefits

Timeline

Store Manager

O'Reilly Auto Parts
05.2021 - Current

Manager

Jiffy Lube
08.2016 - 02.2020

Technician

My Mechanic
04.2014 - 12.2016

Retail Parts Specialist

Advanced Auto Parts
04.2012 - 05.2014

High School Diploma -

Stall High School

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