Brian Walters
University Place,WA
Summary
Dynamic Field Training Officer with a proven track record at Inter-Con, excelling in coaching and mentoring new officers. Demonstrated professionalism and ethical leadership while enhancing team productivity and morale. Skilled in report writing and feedback analysis, fostering a collaborative environment that prioritizes safety and customer service excellence. 8 years of experience.
Overview
5
5
years of professional experience
Work History
Field Training Officer
Inter-Con
10.2024 - Current
- Served as a positive role model for new officers, demonstrating professionalism, integrity, and commitment to public service at all times.
- Conducted regular assessments to gauge trainee competence in critical skills, adjusting training plans as needed to address gaps in knowledge or ability.
- Facilitated effective communication between trainees and senior staff for increased collaboration and teamwork in the field.
- Mentored new officers throughout their probationary period, offering guidance on best practices for successful career advancement within the department.
- Always demonstrated outstanding attitude towards other officers, boosting morale, showing good interactions with customer service
- Demonstrated outstanding attitude towards team building, increasing morale, customer service interactions.
Supervisor
Inter-Con
05.2024 - 10.2024
- Oversaw daily operations of the zones, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a positive, respected working environment conducive to productivity.
- Making sure officers were taking care of, their issues were resolved, or directing them to sources needed.
Security Officer
Inter-Con
04.2023 - 05.2024
- Treated customers professionally and courteously to cultivate welcoming atmosphere while making safety top priority and taking care of company property.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored station at all times.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintain professionalism at all times even in high stressful situations and use of force incidents.
- Maintained great attendance and always punctual.
Security Officer
Securitas Security Services USA
01.2020 - 03.2023
- Maintained a safe environment for employees and customers through continuous risk assessment and threat analysis.
- Proficient in handling physical interactions.
- Always maintained professionalism and great customer service.
- Prevented dangerous incidents by quick response and good decision making skills.
- Wrote detailed reports, good at observing and reporting all incidents.
Education
Businees/marketing
Puyallup Highschool
Puyallup, WA06-2002
Skills
- Coaching and mentoring
- Training delivery
- Report writing
- Flexibility
- Feedback analysis
- Ethical
- Hard working
- Team building
- Professionalism
Timeline
Field Training Officer
Inter-Con
10.2024 - Current
Supervisor
Inter-Con
05.2024 - 10.2024
Security Officer
Inter-Con
04.2023 - 05.2024
Security Officer
Securitas Security Services USA
01.2020 - 03.2023
Businees/marketing
Puyallup Highschool
Similar Profiles
Christopher WardChristopher Ward
Security Specialist at Inter-Con Security Formally (Andrews Inter.)Security Specialist at Inter-Con Security Formally (Andrews Inter.)
Jose SaldanaJose Saldana
Level 3 Security Officer at Inter-con Security ServicesLevel 3 Security Officer at Inter-con Security Services
Andre AlvaradoAndre Alvarado
Unarmed Security Officer at Inter-Con Security Systems Inc.Unarmed Security Officer at Inter-Con Security Systems Inc.
Sharice RhymesSharice Rhymes
Security Operations Center Supervisor at Inter Con SecuritySecurity Operations Center Supervisor at Inter Con Security
Alicia HuntzikerAlicia Huntziker
Registered Nurse at VMFH St. Clare HospitalRegistered Nurse at VMFH St. Clare Hospital