Organized and dependable leader successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Supervisor
Akron Energy Systems
02.2023 - Current
Adhered to safety protocols and policies to reduce workplace hazards.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Oversaw daily operations of service department, ensuring smooth workflow and timely completion of tasks.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Reviewed technical documentation to complete equipment maintenance and repair.
Established positive customer relationships by providing punctual, cost-effective solutions.
Branch Manager
Service Experts
08.2021 - 02.2023
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Managed customer accounts to secure customer satisfaction and repeat business.
Engaged employees in business processes with positive motivational techniques.
Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Generated financial and operational reports to assist management with business strategy.
Submitted loan applications to underwriter for verification and recommendation.
Retained excellent client satisfaction ratings through outstanding service delivery.
Generated new leads through networking and attending industry events.
Developed and implemented marketing plans to increase brand awareness and drive sales.
Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Developed and implemented sales strategies to increase profits, 1.5 million dollars in sales first year in operation.
Negotiated contracts with clients and developed relationships with key personnel.
Commercial Team Lead
Service Experts
02.2020 - 08.2021
Adhered to safety protocols and policies to reduce workplace hazards.
Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers. Maintained 17% labor rate, and 45% profit margin.
Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Supervised team members to confirm compliance with set procedures and quality requirements.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Established performance metrics to monitor team progress and identify areas for improvement.
Project Manager
Solgen LLC
07.2017 - 01.2020
Planned, designed, and scheduled phases for large projects.
Monitored project performance to identify areas of improvement and make adjustments.
Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Achieved project deadlines by coordinating with contractors to manage performance.
Enhanced project efficiency by completing computer simulations of solar photovoltaic generation system performance and energy productions.
Created preliminary designs for presentation to customers, aligning internal profit goals with customer expectations to support bid acceptance.
Reviewed design layouts to verify viability and resolve compatibility conflicts with existing energy infrastructure.
Secured sufficient permits for proposed project prior to construction.
Conducted on-site engineering audits for proposed projects to support costing and estimations.
Read and interpreted blueprints and job plans, verified measurements and checked site conditions before installing any panels.
Used drawings, schematics, and instructions to properly install PV systems in accordance with codes and standards.
Military Police
United States Army Reserve
09.2009 - 04.2017
E-4 Rank
Primary MOS 31B Military Police/ Secondary MOS 31E Internment Resettlement Specialist
Secret Security Clearance Obtained
Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
Documented and organized security information accurately and efficiently.
Executed search and seizure operations in strict accordance with applicable laws and regulations.
Documented and organized security information accurately and efficiently.
Utilized surveillance equipment to monitor security of personnel and property.
Upheld code of conduct and maintained professionalism in stressful situations.
Maintained required level of proficiency in use of firearms.
Trained in small arms, anti-armor and indirect fire weapons.
Responded to and assisted in medical emergencies.
Took custody of prisoners to begin processing into detention facility Utilizing F.B.I and C.I.A databases.
WLC- Warrior Leadership Course
Expert Weapons Qualification
Education
Certification - Enneagram Personality: Achiever And Challenger
Heart To Heart Leadership
Akron, OH
09.2023
Certification - Residential Sales Training
Residential Sales School
Fort Worth, TX
08.2021
Certification - Military Leadership Training
Warrior Leadership Course
Annville, PA
07.2014
High School Diploma -
Columbiana HighShool
Columbiana, OH
06.2009
Skills
OSHA Certified
First Aid and CPR certified
Interpersonal Communication Skills
High Stress Tolerance
EPA Section 608 Certified
Time management
Leppo Lift Certified Type 3 Group A and B
Persuasive Negotiations
Staff Management
Schedule Development
Policy Enforcement
Accomplishments
2011-2012 Joint Task Force SOCOM
Obtained Secret Security Clearance
Afghanistan Campaign Medal with Campaign Star
National Defense Medal
Global War on Terrorism Service Medal
Army Service Ribbon
Overseas Service Ribbon
Armed Forces Reserve Medal
N.A.T.O medal
Combat Action Badge
Honorable Release from active duty
Timeline
Supervisor
Akron Energy Systems
02.2023 - Current
Branch Manager
Service Experts
08.2021 - 02.2023
Commercial Team Lead
Service Experts
02.2020 - 08.2021
Project Manager
Solgen LLC
07.2017 - 01.2020
Military Police
United States Army Reserve
09.2009 - 04.2017
Certification - Enneagram Personality: Achiever And Challenger