Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Brian Watt

Hospitality Professional
Fort Lauderdale,FL

Summary

Dynamic hospitality professional with a proven track record of delivering exceptional customer service in fast-paced environments. Expertise in fostering teamwork and adaptability while consistently meeting the evolving needs of customers and colleagues. Proficient in managing multiple tasks, addressing customer inquiries, and maintaining a clean and organized workspace. Recognized for a reliable, results-driven approach complemented by a positive attitude and strong communication skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

House Manager/Personal Assistant

Private Residence
03.2020 - Current
  • Oversaw staff recruitment, training, and performance evaluations to maintain high service standards.
  • Coordinated travel arrangements, including itineraries, accommodations, and transportation logistics
  • Negotiated and secured competitive contracts with 10+ external service providers, resulting in an average cost savings of 8% annually on recurring services..

Server/Bartender/Shift Manager

Deromo's Gourmet Market and Restaurant
09.2018 - 03.2020
  • Increased drink sales by 20% by creating unique cocktail specials and upselling premium spirits. This boosted the average check size and encouraged repeat customers who enjoyed the personalized service.
  • Assisted in training new staff on restaurant protocols and service standards.
  • Delivered exceptional customer service, ensuring guest satisfaction and repeat business.

Server/Bartender/Shift Manager

Grimaldi's Coal Brick Oven Pizzeria
05.2016 - 09.2018
  • Managed multiple tables efficiently during peak hours, enhancing overall dining experience.
  • Maintained strict adherence to health and safety standards, ensuring a clean and sanitary dining area while meeting all food safety regulations.
  • Maintained consistently high guest satisfaction scores (or 4.8/5-star average on internal surveys/third-party platforms), resulting in high repeat customer traffic.

Food and Beverage Manager

Holiday Inn Express and Suites
04.2013 - 05.2016
  • Directed daily operations of food and beverage services, ensuring high-quality standards and guest satisfaction
  • Coordinated cross-departmental efforts, collaborating with housekeeping, front desk, and event staff to deliver a seamless guest experience.
  • Streamlined inventory and ordering procedures for the F&B department, minimizing waste and resulting in an average reduction of 5% in product cost variance (PCV)

Education

Associate of Science - Business

Hudson Valley Community College
Troy, NY

Skills

  • Safety management

  • Strong work ethic

  • Exceptional customer service

  • Professional appearance

  • Hospitality service expertise

  • High volume dining

  • Food safety practices

  • Suggestive selling

  • Point of sale operation

Accomplishments

  • Implemented procedures that reduced wasted stock by 30%.
  • Reduced labor costs 8% by reworking schedules.
  • Supervised team of 35 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Selected to serve notable VIP guests for major private events.
  • Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.

Certification

  • TIPS Certified
  • Bartender License
  • Private Pilot Ground School

Timeline

House Manager/Personal Assistant

Private Residence
03.2020 - Current

Server/Bartender/Shift Manager

Deromo's Gourmet Market and Restaurant
09.2018 - 03.2020

Server/Bartender/Shift Manager

Grimaldi's Coal Brick Oven Pizzeria
05.2016 - 09.2018

Food and Beverage Manager

Holiday Inn Express and Suites
04.2013 - 05.2016

Associate of Science - Business

Hudson Valley Community College

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