- Designing and Printing 3D Models
- Reading
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Graphic Design
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Music
- Outdoor Recreation
- Enjoy hobbies that combine physical activity with outdoor exploration
- Professional Audio Recording and Production (and education)
- Guitar building and setup (custom guitars)
- Collecting Medieval Armor and weapons
- I like working with my hands and fixing things
- Hockey
- Mindfulness Practices
Brian Watts
Chillicothe,US
Summary
Director of Operations with over 22 years of extensive expertise in design engineering and product management, large emphasis on strategic planning and cross-functional leadership. Demonstrating a solid details approach to developing innovative product solutions that drive market growth and enhance brand recognition. Skilled in CAD, marketing, and customer support, consistently delivering quality products and fostering collaboration across teams to achieve business objectives.
Professional operations leader with consistent track record in optimizing processes and driving impactful results. Proven ability to lead teams, implement strategic initiatives, and adapt to changing environments with ease. Skilled in project management, process improvement, and resource allocation. Known for effective collaboration and delivering dependable outcomes.
Overview
22
22
years of professional experience
Work History
Director of Operations, Engineering and Product Manager
Automator Marking Systems Inc.
03.2020 - Current
- Led sales, support and business development team to create innovative product solutions resulting in increased market growth and brand recognition
- Implemented strategic planning to drive company growth and meet revenue targets as well as creating a consistent and quality product offering across standard to custom systems and applications
- Managed cross-functional teams to deliver quality products on time and under budget with an eye to quality standards and details
- Developed and implemented product development processes to enhance efficiency and output
- Worked on improvements in daily business practices to improve efficiency within a small staff covering a large market area (Continental USA / Canada)
- Conducted market research and competitor analysis to inform product strategy
- Collaborated with sales and marketing to develop effective product positioning and messaging
- Including the design and operation of virtual studio for product demonstration, virtual trade shows / webinars and training for remote sales, potential customers and end users in the form of service and training
- Gathered feedback from customers to iterate on product features and enhancements
- Offering engineering solutions to custom and standard product
- Managed project timeline, budget, and resources to meet stakeholder expectations
- Implemented project management tools to streamline workflow and track progress
- Custom engineering solutions for system and component design for product solutions to end users and integrators
- Mechanical design, electrical design, and controls design and implementation
- Including safety, manufacturing standards and production standards
- Utilized CAD software to create detailed drawings for manufacturing
- Trained customers and answered inquiries on using products, troubleshooting issues, and resolving technical problems efficiently
- Collaborated with product development teams to enhance usability, functionality, and performance
- Developed comprehensive FAQ guides and video tutorials for self-help customer support
- Developed customer training documents for standard and custom systems from installation to daily operation
- Developed creative assets for marketing collateral, including brochures, advertisements, and presentations
- Executed social media campaigns with engaging visual content to drive customer engagement
- Utilized Adobe Creative Suite, Corel Draw, Autodesk Fusion 360 and similar applications to generate solutions that reflect brand, product details, application solutions and brand capability
- Including structural and conceptual design of industrial marking systems, including technical production drawings for fabrication and promotional/sales drawings
- Sample lab and application support
- Project management involving the customer, suppliers and purchasing agents through every step of a project from concept to order placement to delivery to after delivery services, including setup of budgets (with customer and internal to production)
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Product Manager
Automator Marking Systems (North America)
03.2019 - Current
- Quality control, implementation, usage and product application support
- Product documentation - including manuals and installation/usage media
Product Support Manager
OSTLING and Scandinavian Tool Systems
10.2014 - 03.2019
- Developed and implemented efficient troubleshooting processes, reducing resolution times and improving service levels
- Conducted product training sessions for support staff, enhancing their technical knowledge and skills
- Collaborated with cross-functional teams to gather user feedback and drive product improvements
- Led team in solving technical issues for product users, achieving high customer satisfaction
- Assisted in Sales (before, during and after sale) with product introduction, demonstrations, usage and implementation
- Marketing and campaign material design and production
- Trade show organization and setup
- Including on floor demonstrations and sales
- Maintained detailed records of customer interactions and troubleshooting efforts for future reference
- Customer installation and training support (remote and onsite)
Custom Panel Shop / FAT
Telesis
09.2006 - 09.2014
- Customized and assembled electrical panels according to customer specifications for system integration
- Conducted Final Assembly and Test / Factory Acceptance Testing (FAT) to verify product functionality before shipment
- Coordinated with engineering team to resolve any design or specification discrepancies
- Ensured compliance with safety regulations and quality standards throughout manufacturing process
- System Installation and troubleshooting - Operational assistance
- Completed final assembly of complex mechanical and electronic systems to customer specifications
- Conducted rigorous functionality testing to ensure product quality and performance
- Implemented process improvements resulting in increased efficiency and reduced production costs
- CAD engineering support and design suggestions and review
- Assembly of marking equipment with primary being Laser (CO2, Nd:YAG, Vanadate and Diode/Fiber based systems)
- Setup of part handling systems in form or multiple axis and robotics
- Delivered engaging product training sessions to end-users, maximizing understanding and adoption
- Developed comprehensive training, materials and resources to support customer learning and development
- Creation and organization of production documents
- Setup, validation, run-off and training
- System Safety training
Project Manager / Technician
TYKMA / Ostling Marking Systems
08.2002 - 09.2006
- Project management involving the customer, suppliers and purchasing agents through every step of a project from concept to order placement to delivery to after delivery services, including setup of budgets (with customer and internal to production)
- Oversaw installation and troubleshooting of technology systems for clients
- Coordinated resources and schedules to meet project milestones and deadlines
- Provided technical expertise and support for project implementation
- Structural and conceptual design of industrial marking systems, including technical production drawings for fabrication and promotional/sales drawings
- Setup, and validation of laser systems and training (off and on site customer facilities) Safety training
- Operator and programmer training/support
- CAD design
- Technical support for marking systems and basic electrical design/troubleshooting of system components
- Sample lab technician
- System design support and support for laser front end applications
- Onsite customer setup, installation and training
- Including after installation support and application support
Education
High School - Art Honors, Graphic Design, Point of Purchase display design and merchandising
Chillicothe High School
Chillicothe, OH01.1991
Skills
- Mechanical Design
- Electrical Design
- Controls Design
- Industrial Marking Systems
- CAD
- Graphic Design
- Marketing
- Product Management
- Project Management
- Product Design
- Strategic Planning
- Business Development
- Cross-functional Leadership
- Market Research
- Customer Support
- Technical Writing
- Adobe Creative Suite
- Quality Control
- Troubleshooting
- System Installation
- Safety Training
- Inventory Management
- Electrical component and machine repairs
- Audio engineering and studio room and equipment design
- Operational efficiency
- Operations oversight
Additional Information
CAD Design (2D and 3D - emphasis on Autodesk Fusion 360), Mechanical Design / Production, Electrical Design / Production, Inventory Management, Product Management, Controls design and applications, Electrical component and machine repairs, Audio engineering and studio room and equipment design
Personal Information
- Title: Director of Operations, Engineering and Product Manager
- Date of Birth: 08/26/72
Interests
Timeline
Director of Operations, Engineering and Product Manager
Automator Marking Systems Inc.
03.2020 - Current
Product Manager
Automator Marking Systems (North America)
03.2019 - Current
Product Support Manager
OSTLING and Scandinavian Tool Systems
10.2014 - 03.2019
Custom Panel Shop / FAT
Telesis
09.2006 - 09.2014
Project Manager / Technician
TYKMA / Ostling Marking Systems
08.2002 - 09.2006
High School - Art Honors, Graphic Design, Point of Purchase display design and merchandising
Chillicothe High School
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