Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brian Weis

Sales Manager / Customer Service
South Bend,IN

Summary

My name is Brian Weis and I am new to South Bend. I have had a very successful retail career spanning over 15 years. I absolutely love retail! I took a break from retail to experience working with animals. It was a great experience but I found it heartbreaking. I wish to begin a new chapter in retail. I want to be on the front lines with the customers this time. Maybe a step back from the high stress positions. When it came to finding great talent, I always would use my “PEOPLE” acronym. They are my five best attributes and they cannot be taught. I am Passionate, Enthusiastic, Outgoing, a poised leader, who is Engaging. I took time away from leadership roles when my father became ill. I am ready to get back into retail and I am looking for the right fit for both myself and the brand.

Overview

19
19
years of professional experience
8
8
years of post-secondary education

Work History

Veterinary Technician

Rocket City Veterinary Hospital
11.2023 - Current

My current position and job description is similar to what it was at Best Friends Veterinary Clinic.

  • Run PCV and TP on all blood draws. Chem 10 and 17 Testing. Prep and send out all samples; fecal, blood and mass's removed in surgery.
  • Prepped and prepared all microscope slides to diagnose ear infections. Clean ears, trim nails, express anal glands
  • Assist in radiology, dentals, surgery, anesthesia and critical care in our emergency room.
  • Always cleaning and ensuring that our presentation and sterile environment would exceed all expectations.
  • Designed and ordered company tee shirts.

Veterinary Technician

Best Friends Veterinary Clinic
01.2017 - 05.2021
  • Ran PCV and TP on all blood draws. Chem 10 and 17 Testing. Prep and send out all samples; fecal, blood, mass removed in surgery.
  • Assisted in Radiology, Dentals, Surgery, and Anesthesia
  • I did whatever the veterinary clinic needed. Bathed dogs, while
  • Managed the kennel and all of the transportation to and from our off site facilities. When I arrived at offsite, I would do an in depth walk through to be sure all employees were doing and keeping
  • Always cleaning and ensuring that our presentation and sterile environment would exceed all expectations.
  • Designed and ordered company tee shirts.

Brand Presentation and Operations Manager

Victoria's Secret
11.2013 - 01.2017
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.

Flagship Senior General Manager

Ralph Lauren
02.2006 - 03.2013
  • Drove revenue growth with targeted marketing campaigns designed to increase brand awareness among potential customers.
  • Oversaw the successful execution of large-scale projects from inception through completion, ensuring timely delivery within budget constraints.
  • Championed customer-centric approaches for better service delivery, resulting in increased client retention rates and positive brand reputation.
  • Leveraged data-driven insights to inform management decisions on resource allocation, staffing levels, and performance improvement initiatives.
  • Enhanced team productivity by implementing strategic management practices and fostering a collaborative work environment.
  • Mentored and developed high-performing teams through effective coaching, feedback, and performance management.
  • Spearheaded change management efforts during organizational restructuring, minimizing disruption to operations while successfully integrating new processes and systems into daily workflows.
  • Led cross-functional teams towards shared goals by clearly articulating objectives, setting expectations for performance outcomes, and providing ongoing guidance as needed.
  • Streamlined operational processes for increased efficiency, leading to significant cost savings and improved customer satisfaction.
  • Boosted employee morale through recognition programs that acknowledged outstanding contributions to company success.
  • Maintained quality through training and coaching during daily activities.
  • Identified and recommended areas for improvement in processes with targeted solutions.
  • Planned and assigned workload by delegating tasks and directing team members.
  • Built and motivated stellar teams using sound judgment and decision-making, resulting in minimal turnover and superior performance.

Education

MBA - Accounting And Business Management

Hodges University
Naples, FL
05.1997 - 05.2005

Skills

    Developing People and Talent

    Nurturing Customer Relations

    Executing Efficiently

    Fostering Open Communication

    Analyzing Issues & Solving Problems

    Building Relationships

    Striving For Results

    Thinking Creatively

    Promoting Teamwork

    Customer Service

Timeline

Veterinary Technician

Rocket City Veterinary Hospital
11.2023 - Current

Veterinary Technician

Best Friends Veterinary Clinic
01.2017 - 05.2021

Brand Presentation and Operations Manager

Victoria's Secret
11.2013 - 01.2017

Flagship Senior General Manager

Ralph Lauren
02.2006 - 03.2013

MBA - Accounting And Business Management

Hodges University
05.1997 - 05.2005
Brian WeisSales Manager / Customer Service