Brian Wendling

• Deliver and pickup Equipment in a safe and timely matter, preform pre and post trip inspections.
• Conduct regular maintenance checks on the vehicle, reporting any issues to management for timely repairs and minimizing downtime.
• Navigate through various weather conditions while maintaining on-time delivery performance.
• Display keen attention to detail when securing loads using straps, chains or other restraints to prevent shifting during transit.
• Work with customers with a professional appearance and good attitude to insure a great relationship with our company.

• Completed deliveries on-schedule by planning good routes and efficiently completing transfers.
• Met DOT requirements by maintaining current records and documenting reportable incidents.
• Checked trailer hitch and secured attachments to tractor for optimal safety.
• Kept detailed records of miles driven, fuel expenses, maintenance costs, and delivery information for reporting purposes.
• Coordinated closely with dispatchers for real-time updates on route changes or potential delays due to unforeseen circumstances.

Delivered and Picked up Equipment in a timely matter working closely with dispatch.

• Upheld strict compliance with all DOT regulations, including hours of service rules, weight restrictions, and vehicle inspections.
• Operated with safety and skill to avoid accidents and delays.
• Fastened chains, straps, covers, and binders to secure load during transit.
• Completed preventive maintenance checks and basic repairs to vehicles.

• Managed day-to-day business operations.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Mentored junior movers, providing guidance on best practices and industry standards.
• Oversaw as many as 3 teams at time with more than 15 total personnel.

• Managed inventory of rehabilitation equipment and supplies, maintaining sufficient levels for daily operations while adhering to budget constraints.
• Demonstrated empathy and compassion towards patients facing physical or emotional challenges during the recovery process.
• Trained new technicians on standard operating procedures, ensuring consistency across the team.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
• Optimized system performance thorough testing and analysis.
• Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
• Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.