Brian West
Des Moines,IA
Summary
My objective is to enhance my understanding of the business industry. This position will provide me with the opportunity to gain the knowledge and experience necessary for career development within the business industry. My long-term career goal is to continue my education by taking Business and Accounting courses at DMACC.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Order Picker
Remedy Staffing
10.2023 - 01.2024
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
Manufacturing Associate
QPS Staffing
01.2019 - 09.2023
- Made sure that products were produced on time and are of good quality.
- Organized work to meet demanding production goals.
- Followed safety protocols and utilized OSHA-approved PPE to foster safe working environment.
- Enhanced product quality by conducting thorough inspections and adhering to strict quality control protocols.
- Exceeded daily production targets with consistent attention to detail and commitment to meeting deadlines.
- Participated in regular team meetings to discuss progress, address challenges, and align on strategies for achieving production goals.
- Operated various types of machinery efficiently while adhering to all safety protocols at all times during shifts worked alongside other employees working together towards shared objectives.
- Utilized hand tools and machinery to safely complete assembly processes.
Manager
Barksdales Concessions
06.2016 - 08.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
Insurance Specialist II
Marsh
02.2015 - 06.2016
Customer Service Representative II
Mccamish
03.2014 - 10.2014
- Provide customer service to customers calling in about their insurance policies
- Collect vehicle information and bind coverage on new enrollments
- Updated existing insurance policies by adding/removing vehicle information, address, phone, changes, added authorized users, provided proof of coverage certificates when requested.
Home Preservation Specialist
Wells Fargo Home Mortgage
04.2012 - 07.2013
- Provide first line customer service to borrowers as a single point of contact for loan modification request
- In this process I was a sole point of contact for the borrower any questions and concerns went directly threw me
- Conduct initial interview to obtain all necessary information (finances, house hold expenses, income etc.) to submit loan to underwriting for decision
- Contact the borrower with decisions made by underwriting and advised of next steps and processes.
Internet Technical Support Representative
Mediacom Cable
09.2010 - 04.2012
- Provide first line customer service contact for trouble-shooting internet, phone and cable
- Verify services and maintain outage information to provide accurate service and information
- Understand as well as stay current on policy changes for billing.
Home Equity Collections Specialist
Wells Fargo Home Equity
01.2009 - 04.2010
- Collect on early stage accounts and transitioned to late stage as well as no contact accounts
- Provided top level customer service as well as did skip tracing to establish first point of contact and collect on an account
- Maintain records and report information as required for policyholders.
Education
G.E.D -
DMACC
04.2007
Skills
- Order Picking
- Order picking and processing
- Product picking
- Picking accuracy
- Forklift Operation
- Shipping and receiving
- Pallet Jack Operation
- Proficiency in Technology
- Staff Training
- Customer Relationships
- Customer Service
- Exceptional time management skills
- Decision-Making
Certification
2014, Obtained Property and Causality Insurance Licenses in all 50 states
References
References are available on request.
Timeline
Order Picker
Remedy Staffing
10.2023 - 01.2024
Manufacturing Associate
QPS Staffing
01.2019 - 09.2023
Manager
Barksdales Concessions
06.2016 - 08.2018
Insurance Specialist II
Marsh
02.2015 - 06.2016
Customer Service Representative II
Mccamish
03.2014 - 10.2014
Home Preservation Specialist
Wells Fargo Home Mortgage
04.2012 - 07.2013
Internet Technical Support Representative
Mediacom Cable
09.2010 - 04.2012
Home Equity Collections Specialist
Wells Fargo Home Equity
01.2009 - 04.2010
G.E.D -
DMACC
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