Brian West
Chesterfield,VA
Summary
Certified Salesforce Administrator and Senior Business Systems Analyst at UKG Inc, with 10 years of system administration and business analysis. Spearheaded major system upgrades, enhancing internal user satisfaction and operational productivity. Proven expertise in project management and stakeholder collaboration, significantly improving system functionalities and data integrity. Excelled in leading User Acceptance Testing projects and managing the seamless implementation of business and billing processes through Go-Live.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Senior Business Systems Analyst
UKG Inc
06.2021 - 07.2024
- Conducted comprehensive testing processes for quality assurance quarterly, minimizing post-deployment issues and improving end-user satisfaction with Salesforce and Certinia.
- Processed the company wide Salesforce billing and the sole IT BSA support for $8 million each month end to be invoiced by Finance and Accounting for 10 years.
- Achieved successful system deployments by identifying and developing changes in workflows and custom code using Visual Studio Code.
- Managed complex system modernization projects and release deployments from inception to completion, ensuring timely delivery every month.
- Collaborated with 5 stakeholders at any time to evaluate and gather requirements, translating “as is” processes into actionable plans for “to be” system improvements.
- Streamlined billing operations increasing productivity from a 12-hour to a 6-hour process with thorough system evaluations and configuration adjustments.
- Trained and Team Lead for junior-level staff in the overall UKG Salesforce/Certinia project management and billing processes and any additional educational requirements for 2 years.
- Enhanced data integrity by implementing advanced validation techniques, and error-handling procedures on a daily basis.
- Lead Salesforce and Certinia Administrator, responsible for maintaining system security and user access for over 3000 users to comply with UKG internal audit guidelines.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
System Administrator
UKG Inc
11.2007 - 06.2021
- Developed more than 100 customized Salesforce reports, report types and dashboards, and continuously met departmental needs while ensuring data accuracy and accessibility for over 1000 users.
- Designed and implemented UKG's monthly standard Salesforce Project Billing process with a monthly revenue of $8M, while solely handling all process changes, problems, and maintenance for over 10 years.
- Displayed Leadership skills in spearheading system upgrades and Salesforce releases to enhance user experience and improve overall functionality.
- Provided expert-level support to over 1000 end-users by troubleshooting technical issues and promoting positive user experiences across various business functions.
- Supported daily the implementation of business solutions, identifying process improvements, and carrying out the necessary best practices.
- Collaborated with leadership to drive strategy, implement new processes, and improve internal customer service requests and project management processes.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
Education
Bachelor of Arts - United States Government And Politics
George Mason University
Fairfax, VA05.1989
Skills
- Business Analysis
- Release planning
- Validation and Sharing Rules
- Salesforce Org-wide access - profiles, permission sets, roles
- User Acceptance Testing
- Project Management
- Salesforce ETL dataloaderio
- Certinia Community Case management
- Salesforce Workflow Analysis
- Third party Apps and ETL: DemandTools, Workbench, VSCode, Github, Salesforce Inspector
- Business Processes and Procedures
- Data Analysis
- Systems Analysis
- User Acceptance Testing (UAT)
- Bug Fixes
- Business and Technical Analysis
- Train Users
- Gather Project Requirements
Certification
Salesforce Certified Administrator
Work Preference
Work Type
Full TimeWork Location
RemoteHybridTimeline
Senior Business Systems Analyst
UKG Inc
06.2021 - 07.2024
System Administrator
UKG Inc
11.2007 - 06.2021
Bachelor of Arts - United States Government And Politics
George Mason University
Salesforce Certified Administrator
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