Brian Wheeler
Lafayette,LA
Summary
Professional support specialist with strong background in troubleshooting, technical support, and customer service. Skilled in resolving hardware and software issues efficiently and effectively. Known for collaborative approach and adaptability to evolving needs, ensuring optimal team performance and user satisfaction. Reliable, resourceful, and focused on achieving results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Onboarding Technician
Novatech
08.2024 - Current
- Educated end-users on proper usage and care of printers, reducing the frequency of service calls for minor issues.
- Stayed up-to-date with industry trends and advancements, continuously improving skills and knowledge in order to provide top-notch service.
- Contributed to company growth by effectively managing multiple installation assignments within tight deadlines without sacrificing quality or accuracy.
- Performed printer installation and networking at installation assignments.
IT Intern
Pharma-Safe Industrial Services
07.2023 - Current
- Collaborated on projects with cross-functional teams to ensure successful completion within deadlines.
- Organized and maintained IT inventory, ensuring all hardware and software assets were accurately accounted for and in optimal condition.
- Streamlined incident response process, reducing response times and minimizing impact of IT issues on business operations.
- Assisted in developing user-friendly interfaces for streamlined client experiences.
- Developed comprehensive documentation for internal use, simplifying knowledge transfer among team members.
- Participated in evaluation of new technology solutions, contributing to decisions that drove technological advancement and efficiency.
- Enhanced user experience with company's internal software by collecting feedback and coordinating with developers for necessary adjustments.
General Manager of Food Service
Sonic DriveIn
05.2021 - 12.2021
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
Chef
Target Hospitality
12.2018 - 04.2021
- Maintained a clean and safe environment, adhering to health department regulations and guidelines.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Continuously updated knowledge of new cooking techniques, trends, and tools for continuous improvement in meal preparation efficiency and quality.
Front & Back Manager Fast Food Operations
Xanterra Travel Collection
04.2014 - 07.2018
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT06-2027
Associate of Science - Information Technology
Southern Louisiana Community College
Lafayette, LA05-2024
Skills
- Ticket management
- Microsoft Office Suite
- End-user training
- Application support
- Technical support expertise
- Remote desktop support
- Training and mentoring
- Asset management
- Hardware troubleshooting and Repair
- Software installation
Relevant Skills
- Experienced IT troubleshooter with strong diagnostics and problem-solving skills.
- Enhance cybersecurity by implementing security protocols, access controls, and data protection measures.
- Provide technical training and support, ensuring users understand systems and best practices.
- Streamline processes through automation, leveraging AI and cloud technologies for IT efficiency.
Certification
- CompTIA A+ - Computing Technology Industry Association.
Timeline
Customer Onboarding Technician
Novatech
08.2024 - Current
IT Intern
Pharma-Safe Industrial Services
07.2023 - Current
General Manager of Food Service
Sonic DriveIn
05.2021 - 12.2021
Chef
Target Hospitality
12.2018 - 04.2021
Front & Back Manager Fast Food Operations
Xanterra Travel Collection
04.2014 - 07.2018
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Associate of Science - Information Technology
Southern Louisiana Community College
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