Brian Whelan-Pritchett
Lab Assistant
Bethlehem,PA
Summary
Proven track record in enhancing laboratory efficiency and customer satisfaction at Herbalist & Alchemist, demonstrating expertise in specimen processing and a positive attitude. Skilled in team management and problem-solving, achieving significant improvements in order fulfillment and inventory management. Excelled in roles requiring computer proficiency and commercial driving, contributing to a customer-focused environment.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Lab Assistant
Herbalist & Alchemist
06.2022 - Current
- Prepared specimens for testing and analysis.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
- Verified final products passed quality control standards before release.
- Managed specimen sample handling, receiving, storage and inventory.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Prioritized tasks efficiently to meet project deadlines while maintaining high-quality results in a fast-paced laboratory environment.
- Assisted in the development of new procedures by participating in research projects and collaborating with team members.
- Safely prepared extracts, compounds and other Herbal therapeutics.
- Assisted with support duties such as filling products, labeling products, and taking inventory.
- Ensured accurate test results with proper use of lab equipment and adherence to protocols.
Head Server & Bartender
Luigi's Rancho
03.2018 - 02.2023
- Managed food resources, memorized orders, and coordinated customer service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Supervised server staff and simultaneously served personal section of tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Collaborated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
Customer Service Representative
Herbalist & Alchemist
10.2020 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained up-to-date knowledge of product and service changes.
- Precision in Picking, Packing, and Shipping orders to customers in a timely fashion
Delivery Driver
Harvest to Home
04.2020 - 10.2020
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Verified accuracy of all deliveries against order forms.
- Loaded truck and properly secured items to prevent damage for deliveries with correct order and balancing
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Minimized company liability and risks to loads by obeying traffic laws.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Customer Service Representative
Bottle King
07.2018 - 10.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Utilized POS system to handle customer cash and credit card transactions.
- Learned duties for various positions and provided backup at key times.
- Delivered packages to customer's residences
- Loaded truck and properly secured items to prevent damage for deliveries.
Shift Supervisor
Auntie Anne's
02.2017 - 03.2018
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
Education
High School Diploma -
Warren Hills Regional High School
Washington, NJ 08.2016 - 06.2017
Skills
Specimen Processing and Production
Positive Attitude
Team Management
Commercial driving
Customer Service
Call Management
Problem-solving abilities
Inventory Management
Order Fulfillment
Computer Proficiency
Timeline
Lab Assistant
Herbalist & Alchemist
06.2022 - Current
Customer Service Representative
Herbalist & Alchemist
10.2020 - 06.2022
Delivery Driver
Harvest to Home
04.2020 - 10.2020
Customer Service Representative
Bottle King
07.2018 - 10.2020
Head Server & Bartender
Luigi's Rancho
03.2018 - 02.2023
Shift Supervisor
Auntie Anne's
02.2017 - 03.2018
High School Diploma -
Warren Hills Regional High School
08.2016 - 06.2017
Similar Profiles
JaRoi ColemanJaRoi Coleman
Inventory/Marketing Manager at The Herbalist (Detroit)Inventory/Marketing Manager at The Herbalist (Detroit)
Abigail BlanchardAbigail Blanchard
Wine and Spirits Specialist at Herbalist SPWine and Spirits Specialist at Herbalist SP
Neil IsomNeil Isom
Assistant at Nalani (Herbalist)Assistant at Nalani (Herbalist)