Brian White
Philadelphia,PA
Summary
Background includes handling both passenger and freight needs. Proficient in routine procedures, customer service needs and emergency response. Well-versed in inspecting switches, performing yard movements and diagnosing minor equipment issues. Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Systematic professional with exceptional organizational, planning and multitasking abilities. Specializing in decontaminating and sterilizing instruments for use in medical procedures. Positive and upbeat with a team-oriented attitude.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Conductor
Amtrak Railroad
02.2023 - Current
- Improved passenger satisfaction by consistently providing clear and timely announcements during train rides.
- Enhanced safety measures by strictly adhering to railroad regulations and conducting thorough pre-departure inspections.
- Contributed to on-time performance by swiftly addressing any operational issues or delays.
- Streamlined communication with fellow crew members, ensuring efficient coordination of train operations.
- Assisted passengers with special needs, prioritizing their comfort and accessibility throughout the journey.
- Collaborated with train engineers to maintain a smooth ride experience for passengers at all times.
- Monitored boarding and disembarking processes, ensuring the safe movement of passengers on platforms and within train cars.
- Participated in regular training sessions to stay updated on industry best practices and improve personal performance as a conductor.
- Upheld a professional demeanor while interacting with passengers from diverse backgrounds, fostering a welcoming atmosphere on board trains.
- Handled conflict resolution among passengers effectively through diplomacy and sound judgment in tense situations.
Jetter/Plumber's Assistant
Action Plumbing
08.2022 - 12.2022
- Improved customer satisfaction by efficiently diagnosing and repairing plumbing issues in residential and commercial properties.
- Reduced water waste for clients by installing eco-friendly fixtures and appliances.
- Enhanced team productivity with effective communication and collaboration during complex projects.
- Increased client retention, providing exceptional customer service through timely project completion.
Branch Manager
Webuyanycar.com
10.2021 - 07.2022
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Maintained friendly and professional customer interactions.
Sterile Processing Tech
The Phoenixville hospital
07.2019 - 03.2021
- Collecting used and contaminated equipment, instruments, and supplies for sorting and decontamination.
- Manually cleaning supplies of contaminants, removing waste matter, and operating and maintaining decontamination equipment.
- Preparing and packing decontaminated supplies for sterilization.
- Monitoring and operating sterilization equipment.
- Examining supplies meticulously to ensure they are properly cleaned and sanitized.
- Testing and reporting any issues or problems with the sterilization equipment.
- Sterilizing, preparing, wrapping, and organizing equipment into instrument trays for use during medical procedures.
- Preparing and delivering all necessary equipment and instruments for surgeries, examinations, medical procedures, and medical carts.
- Maintaining records of sterilization procedures, sterilized items, equipment maintenance, and supplies.
- Controlling the inventory, reordering supplies, and checking expiration dates.
Driver
Uber
04.2016 - Current
- I serve as a part-time driver for a worldwide-online transportation company
- I service the Philadelphia area and some parts of New Jersey
- All drivers must utilize their online app to pick up customers and retrieve their destinations
- The app also assists with the navigation to and from destinations.
General Manager
Pizza Hut
09.2017 - 04.2018
- Served as a Manager at our Germantown location
- Also served as a General Manager at our Darby location.
- My duties included: - Created weekly schedules to cover all shifts. - Performed hiring and terminating of employees. - Trained new staff on daily duties. - Made daily bank deposits.- Assisted with all stations of the store when needed.
Education
High School Diploma -
Science Leadership Academy
Philadelphia, PA06.2010
Criminal Justice -
Indiana University
01.2011
Criminal Justice -
Community College of Philadelphia
01.2013
Skills
- Invoicing
- Invoice
- Answering (2 years)
- Medical Billing (2 years)
- Hospital Experience
- Infection Control Training (4 years)
- Medical Terminology (5 years)
- Sales
- Aseptic technique (5 years)
- Sterile processing (5 years)
- Maintaining Equipment
- Overseeing Community Relations
- Instrument Knowledge
- Train Operation
- Timetable Adherence
- Technical Troubleshooting
- Equipment Maintenance
- Stress Management
- Attention to Detail
- Conflict Resolution
- Public Address Announcements
- Emergency Response
- Team Coordination
Certification
- Driver's License
- DOT Medical Card
Assessments
- Logic & critical thinking, 03/01/19, Completed
- Retail customer service, 01/01/21, Familiar
- Sales skills, 01/01/21, Proficient
- Scheduling, 12/01/21, Highly Proficient
- Managing accounts in QuickBooks, 12/01/21, Completed
References
References available upon request.
Timeline
Conductor
Amtrak Railroad
02.2023 - Current
Jetter/Plumber's Assistant
Action Plumbing
08.2022 - 12.2022
Branch Manager
Webuyanycar.com
10.2021 - 07.2022
Sterile Processing Tech
The Phoenixville hospital
07.2019 - 03.2021
General Manager
Pizza Hut
09.2017 - 04.2018
Driver
Uber
04.2016 - Current
High School Diploma -
Science Leadership Academy
Criminal Justice -
Indiana University
Criminal Justice -
Community College of Philadelphia
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