Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brian White

Vancleave,MS

Summary

With a proven track record at Quick Way Transport LLC, I excel in carrier relationship management and delivering exceptional customer service. Leveraging skills in technical issue resolution and effective communication, I've significantly enhanced operational efficiency and customer satisfaction. My expertise spans across logistics coordination to technical support, underscoring my ability to drive results and exceed expectations.

Overview

20
20
years of professional experience

Work History

Logistics Coordinator

Quick Way Transport LLC
Vancleave, MS
01.2021 - 12.2024
  • Prepared and maintained accurate shipping documentation, including bills of lading and invoices.
  • Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
  • Created reports on freight costs, delivery timelines, invoices and other related information.
  • Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
  • Oversaw the maintenance and repair of logistics equipment and vehicles to ensure operational readiness.

Fence Builder

Saphire Homes
Biloxi, Mississippi
02.2020 - 01.2021
  • Inspected existing fences for damage or decay and recommended appropriate repairs or replacements.
  • Adhered to strict safety protocols to minimize risk of accidents and injuries.
  • Followed blueprints or other drawings provided by customers for more complex projects requiring precise measurements.
  • Marked and laid out fence lines and pole locations in accordance with work order and project specifications.
  • Organized job sites and ensured that all equipment was properly stored after completion of work day.
  • Communicated effectively with clients about progress updates throughout the duration of project.

Assistant Plumber

Simcor
Ocean Springs, MS
03.2018 - 02.2020
  • Inspected drainage systems for clogs or blockages.
  • Diagnosed malfunctions in plumbing systems using various testing methods.
  • Repaired leaking faucets, valves, toilets, showers and other fixtures.
  • Cut diverse pipe sizes and lengths to prepare for installation.
  • Collaborated with other tradespeople such as electricians or carpenters when completing jobs requiring multiple skillsets.
  • Assisted with installation of systems, components and construction materials into new and remodeled buildings.

Offshore Team Lead

ESS Support Services Worldwide
Lafayette, LA
06.2010 - 11.2017
  • Conducted performance reviews for team members, providing feedback and coaching where necessary.
  • Reviewed project requirements to identify customer expectations and resources needed to meet goals.
  • Developed project plans and monitored progress against timelines and milestones.
  • Created detailed reports outlining project progress, highlighting any risks or issues that may arise.
  • Established clear system performance standards and specifications.

Technical Support Representative

AT&T Mobility
Ocean Springs, MS
03.2008 - 05.2010
  • Conducted remote diagnostics to identify and solve technical problems.
  • Supported customers with online billing, access, and account issues.
  • Collaborated with other departments such as sales, marketing, and engineering, as required.
  • Assisted customers with various types of technical issues via email, live chat, and telephone.
  • Created reports on customer complaints and feedback for management review.
  • Handled customer service issues by providing guidance or escalating for advanced support.

Call Center Representative

GE
Memphis, TN
01.2005 - 02.2008
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Education

High School Diploma -

Gulfport High School
Gulfport
05-2000

Some College (No Degree) - Marketing

University of Southern Mississippi
Hattiesburg, MS

Skills

  • Carrier Relationship Management
  • Delivery confirmation
  • Warehouse and transportation operations
  • Quality control analysis
  • Materials handling
  • Shipping documentation
  • Call Record Management
  • Technical Issue Resolution
  • Account updating
  • Performance monitoring
  • Payment processing
  • Call control skills
  • Customer account updates
  • Verbal and written communication
  • Complaint resolution

Timeline

Logistics Coordinator

Quick Way Transport LLC
01.2021 - 12.2024

Fence Builder

Saphire Homes
02.2020 - 01.2021

Assistant Plumber

Simcor
03.2018 - 02.2020

Offshore Team Lead

ESS Support Services Worldwide
06.2010 - 11.2017

Technical Support Representative

AT&T Mobility
03.2008 - 05.2010

Call Center Representative

GE
01.2005 - 02.2008

High School Diploma -

Gulfport High School

Some College (No Degree) - Marketing

University of Southern Mississippi

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Brian White