Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Timeline
Brian Whitehead

Brian Whitehead

brian7723233@yahoo.com,VA

Summary

Dynamic Key Account Manager with a proven track record at RXO Logistics, excelling in client relationship building and business development. Achieved consistent revenue growth through data-driven decision making and strategic account management. Fostered loyalty and repeat business by delivering tailored solutions and exceptional service, enhancing client satisfaction and retention.

Results-driven professional with background in managing high-value client accounts. Achievements include driving client satisfaction and loyalty through tailored account strategies. Known for exceptional teamwork and adaptability in dynamic environments. Proven skills in relationship management and strategic planning.

Qualified [Desired Position] with proven ability to manage and grow key client relationships. Successfully led initiatives that enhanced customer satisfaction and retention. Demonstrated expertise in contract negotiation and strategic account planning.

Overview

24
24
years of professional experience

Work History

Key Account Manager

RXO Logistics
Glen Allen
08.2016 - 03.2025
  • Built and maintained strong client relationships to drive business growth.
  • Strengthened client relationships through regular communication and effective problemsolving.
  • Created sales forecasts to target daily, monthly and yearly objectives.
  • Delivered exceptional customer service by resolving client concerns quickly and efficiently.
  • Analyzed sales and customer data to identify trends and opportunities for increased profitability.
  • Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
  • Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
  • Developed and delivered presentations to key customers to position products and services.
  • Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
  • Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
  • Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
  • Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
  • Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
  • Expanded key account base by identifying and cultivating new business opportunities.
  • Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
  • Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
  • Mentored junior members of the team in key account management best practices, fostering a culture of continuous learning and professional growth within the organization.
  • Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
  • Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
  • Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
  • Supported sales and reporting for large and medium-sized accounts.
  • Fostered strong client relationships, leading to increased loyalty and repeat business.
  • Conducted comprehensive market analysis to identify new sales opportunities, significantly expanding client base.
  • Improved client retention rates with personalized follow-up strategies and problem-solving techniques.
  • Delivered detailed product presentations, effectively communicating value propositions and features to decision-makers.
  • Developed and maintained strong relationships with key clients to ensure long-term business growth.
  • Identified and resolved potential account issues before they escalated, maintaining high levels of client satisfaction.
  • Initiated cross-selling and upselling strategies to maximize account revenue potential.
  • Coordinated with marketing teams to create account-specific promotional materials, increasing brand visibility and engagement.
  • Developed comprehensive account plans, setting clear objectives and strategies for growth.
  • Leveraged CRM tools to track account interactions and sales progress, ensuring accurate forecasting and reporting.
  • Collaborated with product development teams to tailor offerings to key account needs, enhancing product relevance and appeal.
  • Managed complex negotiations with key accounts, securing long-term partnerships.
  • Engaged in continuous learning to stay abreast of industry trends and competitive landscape, applying insights to account strategies.
  • Enhanced key account satisfaction by developing and implementing tailored account management strategies.

Key Account Manger

C.H. Robinson
Richmond, VA
03.2001 - 08.2016
  • Built and maintained strong client relationships to drive business growth.
  • Strengthened client relationships through regular communication and effective problemsolving.
  • Achieved or exceeded company-defined sales quotas.
  • Recorded accurate and efficient records in customer database.
  • Contributed to team objectives in fast-paced environment.
  • Kept detailed records of daily activities through online customer database.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Set and achieved company defined sales goals.
  • Negotiated prices, terms of sales and service agreements.
  • Fostered strong client relationships, leading to increased loyalty and repeat business.
  • Drove revenue growth by negotiating favorable contract terms with major accounts.
  • Identified and resolved potential account issues before they escalated, maintaining high levels of client satisfaction.

Education

Bachelor of Science - Exercise Science

Virginia Tech, Blacksburg, VA
08-2000

Skills

  • Client relationship building
  • Business development
  • Key account management
  • Data-driven decision making

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

Hybrid

Important To Me

Company CulturePersonal development programsCareer advancementWork from home optionPaid time offWork-life balanceHealthcare benefits

Timeline

Key Account Manager - RXO Logistics
08.2016 - 03.2025
Key Account Manger - C.H. Robinson
03.2001 - 08.2016
Virginia Tech - Bachelor of Science, Exercise Science

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Brian Whitehead