Brian Wiggins
Summary
Dynamic professional with a proven track record at Citrus Health Network, excelling in health and safety protocols and incident reporting. Adept at fostering collaboration and enhancing team productivity, I leverage strong communication skills to drive efficiency and improve client satisfaction. Committed to empowering individuals through effective counseling and support strategies.
Overview
17
17
years of professional experience
Work History
Residential Night Supervisor
Citrus Health Network
10.1999 - 05.2001
- Developed strong relationships with staff members through effective communication and leadership efforts.
- Collaborated with daytime supervisors to develop strategies for improved efficiency across all shifts.
- Facilitated smooth shift transitions by maintaining open communication between day and night teams.
- Managed inventory control, ensuring adequate supplies were available for nightly operations.
Intern Drug Counselor
Better Way of Miami
10.1998 - 10.1999
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Intern Drug Counselor
Summerhouse Abuse Center
07.1998 - 11.1998
- Analyzed problems and worked with teams to develop solutions.
- Participated in workshops and presentations related to projects to gain knowledge.
- Prepared project presentations and reports to assist senior staff.
- Explored new technologies and approaches to streamline processes.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Helped streamline client onboarding processes, leading to smoother client experience.
Peer Educator HIV/AIDS Counselor
Citrus Health Network
06.1997 - 06.1998
- Identified gaps in existing resources available to students; collaborated with relevant departments on campus to address these needs proactively.
- Increased retention rates among peers through consistent follow-up and personalized support.
- Developed strong relationships with faculty members to effectively address student concerns related to academics or personal wellbeing.
- Promoted a culture of continuous improvement within the Peer Education program by regularly sharing best practices with colleagues.
Concession Assistant
Miami Sport Arena
10.1991 - 12.1992
- Reduced waste by closely monitoring product usage and adjusting portions accordingly.
- Streamlined concession sales process for faster transactions and increased revenue.
- Collaborated with team members to maintain a clean and organized concessions area, ensuring a positive customer experience.
- Enhanced customer satisfaction by providing friendly and efficient service at the concessions stand.
- Set up and broke down concessions stations efficiently, maximizing operational time during events.
- Prepared food items according to health regulations, ensuring quality and consistency of products served.
- Assisted in inventory management, keeping track of stock levels and placing orders as necessary.
Counselor
Montanari Clinical
05.1985 - 02.1987
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Guided clients in developing skills and strategies for dealing with problems.
Coordinator
International School of Nursing
01.1984 - 03.1985
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Gathered and organized materials to support operations.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Streamlined administrative processes, allowing for more efficient use of resources and better support for project teams.
- Enhanced team communication by implementing weekly coordination meetings and detailed project update emails.
Education
Bachelor of Arts - Social Work
Union Institute & University
Miami, FL06-2002
No Degree - Addiction Training
ATI Addiction Training Institute
06-1998
Skills
- Health and safety
- Incident reporting
- Security protocols
- Scheduling coordination
Timeline
Residential Night Supervisor
Citrus Health Network
10.1999 - 05.2001
Intern Drug Counselor
Better Way of Miami
10.1998 - 10.1999
Intern Drug Counselor
Summerhouse Abuse Center
07.1998 - 11.1998
Peer Educator HIV/AIDS Counselor
Citrus Health Network
06.1997 - 06.1998
Concession Assistant
Miami Sport Arena
10.1991 - 12.1992
Counselor
Montanari Clinical
05.1985 - 02.1987
Coordinator
International School of Nursing
01.1984 - 03.1985
Bachelor of Arts - Social Work
Union Institute & University
No Degree - Addiction Training
ATI Addiction Training Institute
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