Brian Wilkerson

• 09/20/2018, India business Case – Created a business case and was selected as one of 3 representatives for Best Buy to accompany our American Express Vendors located in Dehli, India. I created, implemented, and coordinated a 2-week training regimen for new and existing employees working for American Express on Transaction Fraud on our .com platform. Training consisted as classroom setting, 1:1, and small groups sessions. Along with extended training for those in need. Teachout’s on culture, user Experience that goes into ordering on BestBuy.com, general customer experience tactics when verify private information.
• 12/30/20, PAF team nominated Brian Wilkerson – “The PAF team would like to nominate Brian Wilkerson. “We received compliments from the VP of sales because of the assistance Brian provided this past month!" "…he took on a considerable amount of order volume this Holiday and his attention to detail spotted mistakes and duplicates from clients multiple times. Additionally, if he knew a client would be a repeat file, he took the time to reformat the file to build long term efficiency. He helped with Paycheck Works, Rymax, BI worldwide (award coordinator orders), Motivation/Augeo, Group Ventures, MDG USA, NCD Financial, and Robertson Marketing MQU files with many of those being daily order files. He was the glue that kept my non-automated business chugging along…” “Brian recently took over most of the support responsibilities for Selective Gift and the transition couldn't have went smoother. Helping us en-route to SG's largest month ever in December. He is quick and accurate to process MQU's and also catches any potential stock issues before he processes them which helps to prevent back orders and client disappointments….it seems like he has been working with this account for the last 2 years. He is very accurate and sincere of what he is doing for the client and supporting Jarred and myself…”
• 04/16/21, PAF team nominated Brian Wilkerson – “The PAF team would like to nominate Brian Wilkerson. With Anthony Wong moving over to the core, Brian has taken on additional work with Selective Gift and has been very helpful in recent MQU requests for other clients.” “He has taken the reigns on the MQU process, and is very open minded, and provides feedback/suggestions to help us all be more efficient. He is also involved in future work to make the MQU process even better for us all!” “He consistently handles my MQUs correctly and with great accuracy. Always replies to my clients and makes business easy”, “I really appreciate all the work that Brian Wilkerson has done in perfecting the MQU process. He has really stepped beyond his job duties and helped to develop shortcuts and efficiencies to ensure MQUs are done quickly and correctly.” “I agree with everyone here, his work around the MQU process is a key component in supporting the newer high growth tech clients and a key piece in the client graduation process.” “He has done tremendous job for Selective Gift on MQU and product master sheet.”

References and recommendations available upon request