Summary
Overview
Work History
Education
Additional Information
Skills
Timeline
StoreManager
BRIAN WILLETS

BRIAN WILLETS

Talent Acquisition Manager

Summary

Passionate Leader of Talent Acquisition who successfully builds future leadership by elevating talent. Experienced in full cycle recruiting to source, select and hire top talent. Establishes and maintains effective recruitment metrics, processes, systems and tools to deliver best in class candidate experiences and contribute to company employment brand.

Overview

22
22
years of professional experience

Work History

Talent Acquisition Manager

Smokey Bones
08.2023 - Current
  • Oversee all Talent Acquisition functions for the brand
  • Reduced time to fill by Implementing new recruitment process and timeline
  • Rolled out hourly interview guide to help promote consistent hiring practices for the field
  • Created staffing dashboard to provide insight on staffing needs
  • Work with internal and external partners to quantify and continuously improve sourcing, job offers

Talent Acquisition Partner

P.F. Chang’s
06.2022 - 08.2023
  • Full Lifecycle Recruiting of Managers and Chefs
  • Support restaurants who are struggling to fill open positions
  • Selected to contribute to the retention team collaboration team to create plans to reduce the rate of turnover by being proactive vs
  • Reacting to turnover
  • Part of the hourly re-fresh interview guide team working to establish brand consistency
  • Receive great reviews from market leaders and candidates about best-in-class candidate experience

General Manager

Lazy Dog Restaurant and Bar
Peachtree Corners, GA
12.2021 - 06.2022
  • Oversee entire operation with a focus on driving team member and guest satisfaction
  • Added 20 team members in 1 month to drive sales and throughput and reduce over time
  • Increase weekly sales by 35% with proper staffing levels to maximize profitability
  • Driving guest score sentiment from the 50’s to the ’90s improving operations and satisfaction of both guests and team members
  • Mentoring the Executive Chef on food cost and labor control that helped create our first profitable month since inception

Managing Partner

Cheddar’s Scratch Kitchen
Gainesville, GA
10.2018 - 12.2021
  • Increased guest satisfaction from 58% to 88% to help build repeat business
  • Created the most productive culinary team with the lowest ticket times in the region through cross training and a strong winning culture
  • Promoted 5 internal team members to manager and 3 managers to managing partners
  • Moved scorecard results 140 places from 162 to 22 out of 165 restaurants through the establishment of systems and processes that helped align the team
  • Improved manager applicant flow for the Georgia market utilizing Indeed and LinkedIn
  • Oversaw overall operation of a turnaround restaurant, moved sales and profits through goal setting, and continued development of the management team
  • Mentored managers through regional conference calls to better establish expectations and aligned efforts to drive results, specifically the guest experience and labor

Chili’s Grill and Bar
Dallas, TX
10.2002 - 10.2018

Talent Selection Manager

07.2017 - 10.2018
  • Worked remotely supporting 12 Directors and over 100 restaurants with full life cycle recruiting
  • Achieved turnover below 10% by implementing MID connection day for new hires
  • Collaborated in workforce planning to identify training to prepare candidates for future openings
  • Maintained a network of qualified candidates for multiple markets to reduce staffing gaps
  • Led team with the creation and implementation of a retention strategy for the brand to understand and lower high turnover market trends
  • Recognized and commended in employee satisfaction surveys for being responsive, positive, and collaborative in the interviewing and hiring process
  • Provided expertise to assist with staffing strategies with a focus on high-turnover restaurants

Managing Partner

10.2002 - 07.2017
  • Finished in the top 5% of the company for yearly KPI scorecard rankings for multiple years
  • Received the #1 ranking in the region with guest satisfaction scores as indicated by a guest survey at multiple locations
  • Awarded “Outstanding Leadership Award” by COO and CEO at Company GM conference
  • Coached, trained, and motivated management teams and team members and averaged 1 GM promotion per year
  • Completed the “Verge” Hi Potential GM training program in preparation for Area Director Role
  • Directed Alpha's new menu-testing restaurants and provided appreciative and constructive feedback during menu tests to ensure successful brand-wide rollouts
  • Held several area-wide hospitality and culinary meetings to help establish expectations with area managers and GM’s

Education

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County College of Morris

Additional Information

  • TECHNOLOGIES & AWARDS Technologies: Office, Aloha, Taleo, Workday, iCIMS, UKG/Ultipro, Paylocity. Phenom People Awards: , Outstanding Leadership Award by COO and CEO, Company GM conference

Skills

Servant Leader

Business Partner

Succession Planning

Operations Management

Project Management

Conflict Resolution

Reduced Turnover

Improved Operations

Enhanced Guest Satisfaction

Timeline

Talent Acquisition Manager

Smokey Bones
08.2023 - Current

Talent Acquisition Partner

P.F. Chang’s
06.2022 - 08.2023

General Manager

Lazy Dog Restaurant and Bar
12.2021 - 06.2022

Managing Partner

Cheddar’s Scratch Kitchen
10.2018 - 12.2021

Talent Selection Manager

07.2017 - 10.2018

Chili’s Grill and Bar
10.2002 - 10.2018

Managing Partner

10.2002 - 07.2017

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County College of Morris

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