Brian Willett
Olathe,KS
Summary
Skilled specialist with proven track record in delivering impactful results. Adept at team collaboration and flexible in adapting to changing needs. Expertise in customer relations, consistently driving successful outcomes. Known for reliability and strong focus on achieving objectives.
Knowledgeable leader with solid foundation in specialized tasks and track record of delivering results through targeted initiatives. Proven ability to implement effective strategies that enhance operational efficiency and support team objectives. Demonstrated proficiency in problem-solving and project management.
Overview
22
22
years of professional experience
Work History
Treasury Taxation Vehicle - Specialist II
Johnson County Government
05.2021 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time.
- Implemented new programs for staff, leading to higher employee retention rates and better overall performance.
Business Associate
Sprint
11.2019 - 05.2021
- Engaged with customers to build business relationships.
- Enhanced customer experience using all omnichannel offerings.
- Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
- Developed knowledge of company products and services to make suggestions according to customer needs.
Managing Partner
Bonefish Grill Restaurants
02.2003 - 11.2016
- Negotiated high-value contracts with clients, securing profitable partnerships for the company.
- Led recruitment efforts to attract top talent, contributing to a highly skilled workforce capable of meeting client demands effectively.
- Established and implemented business procedures and process improvements.
- Mentored junior staff members, resulting in a more cohesive team and increased overall performance.
- Spearheaded successful client engagements resulting in repeat business and positive referrals from satisfied clients.
Education
Business Administration
Johnson County Community College
Louisville, KYSkills
- Customer Relations
- Expert Problem Solving
- Quality Assurance
- Team Leadership
- Time Management
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
Treasury Taxation Vehicle - Specialist II
Johnson County Government
05.2021 - Current
Business Associate
Sprint
11.2019 - 05.2021
Managing Partner
Bonefish Grill Restaurants
02.2003 - 11.2016
Business Administration
Johnson County Community College
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