Brian Williams
Lafayette,IN
Summary
Accomplished Team Manager at IGS with a proven track record in enhancing team productivity by over 30% through effective performance coaching and staff training. Expert in fostering customer relationships and resolving issues, leveraging strong problem resolution and motivational abilities. Skilled in employee scheduling and team development, ensuring high levels of customer service and team collaboration.
Overview
9
9
years of professional experience
Work History
Team Manager
IGS
05.2022 - Current
- Led employee relations through effective communication, coaching, training, and development.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Coordinated team collaboration to share ideas and build best practices.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
Mail Carrier
USPS
09.2019 - 05.2022
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Cable Installation Technician
Comcast
06.2015 - 08.2019
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Reduced service call-backs by accurately diagnosing and resolving cable-related issues during initial visits.
- Enhanced client understanding of cable systems through clear explanations and demonstrations of equipment usage.
Education
High School Diploma -
Merrillville High School
Merrillville, INSkills
- Customer Focus
- Motivational Abilities
- Employee Scheduling
- Influencing skills
- Performance Coaching
- Problem Resolution
- Staff Training
- Customer Service
- Team Development
- Decision-Making
- Schedule Management
- Hiring and Training
Timeline
Team Manager
IGS
05.2022 - Current
Mail Carrier
USPS
09.2019 - 05.2022
Cable Installation Technician
Comcast
06.2015 - 08.2019
High School Diploma -
Merrillville High School
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