BRIAN WILLIAMS
Bay Shore,NY
Summary
Strategic, result-driven Business Operations Associate with over 5 years of professional experience of data analysis, generating data reports and workflow quality improvement initiatives. Well-versed in Microsoft Office applications, data analytics, EPIC system navigation, provider credentialing, and provider enrollment. Strives to enhance growth in ability through team-based cooperation and partnering with professional leadership.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Operations Associate
Calholic Health Home Care
02.2024 - Current
- Partner liaison to medical facilities for provider home care authorization management and patient confirmation.
- Use of EPIC for home care order management including verification of provider medical practice information, patient chart navigation, and logging provider signature authorizations.
- Reduced retention rate of provider home care authorizations from weekly average of 42 days to 21 days in less than 2 months
- Generated reports to update professional information for over 150 medical providers which improved communication protocols for orders management department.
- Participated in weekly business meetings to discuss strategies, protocols, and resolutions to reach deadlines and achieve financial goals.
- Awarded the I-CARE Inspire Award for Excellence in Team Commitment April 2024.
Credentialing Coordinator
PHYCARE Solutions (New York City Health+Hospitals)
10.2022 - 02.2024
- Collaborated closely with over 200 practitioners and facility management to assist them in obtaining privileges at their respective healthcare facilities.
- Used MD Staff and medical American Board websites, to keep accurate files, records, and credentialing documents in well-maintained databases.
- Created Medicaid and Medicare templates for multiple facilities which increased daily provider enrollment submissions from 10-15 applications to 25-35 applications.
- Maintained data logs via Excel for application tracking and generating data reports to present to management.
Product Flow Specialist
Best Buy
10.2018 - 04.2022
- Led and trained Product Team on company updated job duties including cross training between logistics, merchandising, order fulfillment, and customer service.
- · Led merchandising team for project management initiatives on effective store product placement and interactive experience displays to enhance the in-store customer shopping experience.
- Conducted inventory cycle counts and produced inventory data reports which lead to increased monthly store revenue by 30% and reduced store shrink to less than 10%.
- Initiated workflow quality improvement strategies that increased and maintained store team customer service satisfaction rating to over 95% from the previous 80% by reducing order fulfillment pick times and increasing team attentiveness to customer experience.
- Awarded Best Fulfillment Time Award by store manager April 2020
Education
Bachelor of Science - Marine Biology
SUNY Stony
Stony Brook, NY05.2018
Associate of Arts - Liberal Arts And General Studies
Suffolk County Community College
Brentwood, NY12.2011
High School Diploma -
Brentwood High School
Brentwood, NY06.2009
Skills
- Database Management- EPIC, Oracle, Retek, SAP, data entry, data reports, pivot tables, charts and graphs
- Data Analytics- SQL, Tableau, R Programming
- Provider Relations - customer service, provider education, site visits for facility collaboration
- Provider Enrollment- Well-versed in requirements for completion and submission of provider Medicaid and Medicare applications
- Provider Credentialing- MD staff, CACTUS, and primary source websites (ie ABIM, NCCPA, NBCRNA, etc)
- Medical Terminology- Human anatomy, physiology, and pathology
- Microsoft Office Applications- advanced proficiency in Word, Excel, Teams, Outlook, and PowerPoint
- Merchandising project management- team leadership experience in effective product placement, store display setups, and collaboration with store management for business strategies to meet sales goals
Certification
- Google Data Analytics Specialization 10/2024- Credential ID LMXMHEKV8DJB
References
- Lawrence Priest, Orders Management Supervisor, Catholic Health Home Care
Phone Number: (631) 828-7400
- Geeta Joshi, Credentialing Director, PhyCARE Solutions (New York City Health + Hospitals)
Phone Number: (718) 924-2329
- Fabiola Cortes, Office Manager, PhyCARE Solutions (New York City Health + Hospitals)
Phone Number: (718) 924-2329
- Edward Anderson, Customer Experience Manager, Best Buy
Phone Number: (631) 579-7301
Timeline
Business Operations Associate
Calholic Health Home Care
02.2024 - Current
Credentialing Coordinator
PHYCARE Solutions (New York City Health+Hospitals)
10.2022 - 02.2024
Product Flow Specialist
Best Buy
10.2018 - 04.2022
Bachelor of Science - Marine Biology
SUNY Stony
Associate of Arts - Liberal Arts And General Studies
Suffolk County Community College
High School Diploma -
Brentwood High School
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