Brian E Williams
Glendale,AZ
Summary
Adept at leveraging customer service and Microsoft Office Suite proficiency, I significantly enhanced client satisfaction at Colonial Life & Accident Insurance Company, achieving a 90% customer satisfaction rating. My expertise in CRM software and exceptional relationship-building skills have consistently resolved complex customer issues, fostering loyalty and streamlining service delivery.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Insight Global Temporary Agency / DHL
Phoenix, US
11.2021 - 01.2025
- Customer Service: Responding promptly to customer enquirers through via telephone, & email
- Always in a professional & efficient manner
- Answering customers enquirers, B2B & IT
- Providing, information on procedures or policies
- Resolving their complaints and concerns
- Directing request and unresolved issues to other department for investigation and follow up
Customer Service Specialist
Colonial Life & Accident Insurance Company
Phoenix, US
02.2020 - 11.2021
- Answer and direct 40+ calls daily, with goals including selling Insurance adjuster, managing customer accounts, responding to service queries, and cancelling accounts
- Trained 5 employees in using Microsoft (customer service software), as well as in basic duties and how to conduct calls
- Received a 90% average customer satisfaction rating (to date)
- Able to research and manage highly complicated accounts to provide comprehensive service to customers and assist upper management working from home
Receptionist Administrative Assistant
Moore Advanced Inc
Phoenix, US
03.2019 - 02.2020
- Greeted all clients and visitors, ensuring that they received outstanding first impression of the company
- Maintained all office equipment including printers, copiers, and computers
- Assisted with office shipping and the mass mailing of thousands of monthly invoices to the company's clients
- Coordinated and scheduled meetings/travel for staff members
- Prepared expense request forms for the Administration Department
- Monitored office supplies and replenished stock as necessary
Information and Customer Service Specialist
Amazon DSP
Phoenix, US
01.2013 - 03.2019
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Provided assistance to customers navigating websites, placing orders, and resolving complaints.
- Maintained up-to-date knowledge of product features and benefits.
Education
High school diploma - Computer Networking
Chadsey High School
Detroit, MI06.1997
Skills
- Customer service
- Live chat support
- Delivery tracking
- CRM software
- Team collaboration
- Phone etiquette
- Relationship building
- Multitasking and organization
- Issue documentation
- Service-oriented self-starter
- Microsoft Office Suite proficiency
- Email management
- Customer relationship management (CRM)
Certification
Driver's License
Authorizedtowork
US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Customer Service Agent
Insight Global Temporary Agency / DHL
11.2021 - 01.2025
Customer Service Specialist
Colonial Life & Accident Insurance Company
02.2020 - 11.2021
Receptionist Administrative Assistant
Moore Advanced Inc
03.2019 - 02.2020
Information and Customer Service Specialist
Amazon DSP
01.2013 - 03.2019
High school diploma - Computer Networking
Chadsey High School
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