Audrey Willmore
Garden City,UT
Summary
Team Leader experienced in directing activities in a fast paced setting. Talented at developing strategies, setting goals and assisting customers in every need. Confident and decisive when communicating goals and vision to succeed. First-class problem solver with excellent interpersonal skills.
Overview
19
19
years of professional experience
Work History
Clinical Placement Specialist
Western Governors University
Salt Lake City, UT
02.2022 - Current
- Monitored student progress through placements, providing feedback to both students and Preceptors.
- Conducted regular follow-ups with placed students to ensure ongoing success in their new roles while addressing any concerns promptly.
- Maintained accurate records of all student interactions as well as placement options throughout the placement process.
- Facilitated onboarding processes for students, leading to seamless transitions into their respective roles with their clinical internships.
- Collaborated with team members to develop innovative solutions for addressing complex placement challenges in fast-paced situations.
- Increased overall student satisfaction by delivering personalized service focused on meeting specific needs and expectations throughout the placement process.
- Worked with students to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
Remote Customer Service Representative
Baltic Born Clothing
American Fork, UT
11.2020 - 02.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Analyze revenues, ticket numbers and satisfaction reviews daily to troubleshoot strategies to boost sales and better customer gratification.
- Utilize many methods of communication to resolve customer concerns, including phone, email and online chat portals.
- Proven ability to work remotely with no supervision.
Administrator
Sturdy Structures, LLC
Garden City, UT
02.2021 - Current
- Compose construction loan draws with incredible attention to detail to make sure all totals match up for customer bank loans.
- Communicate with subcontractors via phone and email regarding invoices and payment options.
- Generate customer take-offs to construct a building budget for upcoming projects.
- Organize mail and file invoices into job folders both electronically and physically.
- Manage Social Media accounts by creating content, scheduling posts, and responding to customer comments and inquiries.
- Govern subcontractor transactions, invoicing, credits and budgeting to decrease financial inconsistencies.
Warehouse Manager
Lime Lush Boutique
Orem, UT
10.2018 - 08.2020
- Oversaw warehouse staff and maintained efficiency and high numbers in a fast-paced environment.
- Trained new staff on job duties, company policies, and safety procedures.
- Interviewed new potential employees and conducted quarterly employee reviews.
- Completed timely and accurate tracking logs of inventory and employee numbers to report to upper management.
- Uploaded inventory daily with pricing, product descriptions, cost and sale price, and measurements with immaculate attention to detail.
- Initiated incentive programs to uphold employee morale and boost productivity.
Warehouse Manager, Social Media Manager
Azure Arrow Boutique
Lehi, UT
02.2017 - 10.2018
- Fulfilled, verified, and packaged up customer orders for shipment.
- Received inventory and inspected each item for damage or discrepancies and verified inventory count.
- Post, schedule, and create content for several social media platforms.
- Managed and responded to customer service emails regarding sizing, product information, returns, exchanges and business opportunities.
Medical Records Clerk
Phase II Center, Women's Health
Salt Lake City, UT
09.2012 - 09.2016
- Processed and mailed or faxed medical records requests.
- Authored and composed physician letters and referrals.
- Communicated problems and solutions between physicians and patients.
- Pulled and scanned patient charts for upcoming appointments.
- Covered for Medical Assistant's by prepping patients for procedures and exams.
- Electronic charting of sensitive and detailed medical information
- Well versed in HIPPA regulations and Clinician/Patient privacy.
Receptionist
Central Utah Clinic – Imaging
Provo, UT
01.2007 - 08.2012
- Trained multiple employees and performed office duties simultaneously.
- Implemented new organized systems to control work flow and outcomes.
- Greeted patients for prompt and thorough appointment check in.
- Scheduled detailed medical appointments across numerous modalities.
- Collected co-payments and totaled money reports and deposits.
- Handled billing, insurance questions and arrangements for pre-authorizations.
- Researched and requested previous imaging and reports for patient appointments and Radiologist comparisons.
Education
Some College (No Degree) - Nursing
Dixie State University
Saint George, UTHigh School Diploma -
Timpview High School
Provo, UT05-2004
Certified Nursing Assistant -
Mountainland Applied Technology College
Orem, UT01-2004
Skills
- Astounding Verbal and Written Communication Skills via Phone, Email and Live Chat
- Immaculate Attention to Detail
- Multitasking, Prioritization, and Time Management
- Independent and Proactive Self-Starter
- Ability to Provide Accurate Information and High Quality Results
- Customer Account Management
- Knowledgeable in Medical Terminology, both Clerical and Clinical
- De-escalation Techniques
- Building Customer and Team Trust and Loyalty
- Calm and Professional Under Pressure
- Creative Problem Solving
- Computer Proficiency
- Inter-Department Collaboration
- Staff Management
References
Available Upon Request
Timeline
Clinical Placement Specialist
Western Governors University
02.2022 - Current
Administrator
Sturdy Structures, LLC
02.2021 - Current
Remote Customer Service Representative
Baltic Born Clothing
11.2020 - 02.2021
Warehouse Manager
Lime Lush Boutique
10.2018 - 08.2020
Warehouse Manager, Social Media Manager
Azure Arrow Boutique
02.2017 - 10.2018
Medical Records Clerk
Phase II Center, Women's Health
09.2012 - 09.2016
Receptionist
Central Utah Clinic – Imaging
01.2007 - 08.2012
Some College (No Degree) - Nursing
Dixie State University
High School Diploma -
Timpview High School
Certified Nursing Assistant -
Mountainland Applied Technology College