Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Barista
BRIAN WINGENDER

BRIAN WINGENDER

IT Manger/Director
Toms River,NJ

Summary

Highly experienced and capable technology leader with a long track record of delivering exceptional IT management services across healthcare, educational, and other settings. Quick learner who is passionate about developing expertise in new technologies. Exceptionally reliable and robust communicator able to effectively manage a large and diverse group of stakeholders. I am seeking a new full-time position in IT management, network administration, or systems administration where I can deliver exceptional service to an organization. Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software, and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training, and documentation. Veteran IT Manager

with 20 years leading organizational technology strategy. Adept and knowledgeable at installing and maintaining hardware, software, and networking updates. Trains and oversees a dedicated tech team to provide maintenance, troubleshooting, and IT support. Drafts organizational policy to define standards for technology oversight and use.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Technical Account Manager

Connections for Business
01.2023 - 07.2024
  • Provide technical knowledge to the client relations and procurement teams to identify and assess potential equipment needs, system requirements, and solutions for existing clients to improve their IT environment
  • Gather information for all opportunities the Technical Sales Engineer generates, and collaborate with the Lead Project Engineer and assigned Project Technician to complete SOW
  • Frequent on-site visits to perform needs analysis and ensure client satisfaction
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Managed multiple accounts simultaneously, maintaining high levels of organization and prioritization.
  • Built long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals.
  • Led cross-functional teams to deliver customized solutions that exceeded client expectations.
  • Increased client satisfaction by promptly addressing technical issues and providing tailored solutions.

Technical Sales Engineer

True North Networks
06.2022 - 09.2022
  • Technical Sales Engineer provides technical knowledge to the client relations team and procurement to assist with identifying solutions for existing clients
  • Backup dispatcher for the True North Future Work Board to maintain the general well-being of the board
  • Work with client relations to solicit new business opportunities from existing TNN clients for replacement of existing equipment and improvement of IT environment
  • Gather information for the KB9000 for all opportunities generated by the Technical Sales Engineer
  • Work with the Lead Project Engineer and assigned Project Technician to complete SOW
  • Work in conjunction with the Sales Team on accounts as the technical resource to assess equipment needs and determine system requirements
  • Provide technical support to Procurement as needed (i.e
  • New PC Specs)
  • Provide project engineer work for assigned projects
  • These may include on-site client visits
  • Stay up-to-date on latest technology platforms being supported and promoted by TNN
  • Partnered closely with project management teams to ensure smooth handoffs between pre-sales activities and implementation phases.
  • Supported marketing initiatives by providing subject matter expertise on products and technology trends for content creation.
  • Enhanced company reputation within the industry through participation in trade shows, conferences, and other networking events.
  • Delivered detailed product demonstrations, highlighting unique features and benefits to prospective customers.

IT Director

The Sagemont School
10.2016 - 10.2021
  • Senior Technology Coordinator for Better Educational Development
  • Director of Network Infrastructure, purchasing, training, security, and programming for an educational facility
  • Apple Initiative: Lead Teacher
  • Work w/Vendors: Ex
  • Microsoft VLSC, Azure, O365, Pearson, Best Buy (as a vendor), NetSuite, Apple, Lenovo
  • Google Apps G-Suite
  • Android and iOS
  • Maintain IT Security, Crisis Management, and Video Surveillance
  • Routing/switching, VOIP/SIP/Radius, SDN, Next Generation Firewalls, and Telephony concepts, TCP/IP, MPLS, Wi-Fi, PHP
  • Network planning and design and defining standards and architecture of hardware and software across three businesses in 2 locations
  • Coordinate, Manage, and guide IT team members based on corporate and Educational objectives
  • Create IT policies, procedures, and governance
  • Plan and manage strategic IT initiatives
  • Optimize the cost of services through a mix of internal and external sources
  • Windows Server builds
  • VMware server builds and deployments
  • Imaging of client devices lastly (Windows 10 Pro)
  • Minor and Major Cable runs lastly (Cat 5e)
  • Server racks and punch-downs of cable runs
  • Print Servers and printer physical setups
  • IMac Labs for engineering and 3D development
  • IPad configurations and deployments
  • Enhanced IT infrastructure by implementing strategic technology upgrades and streamlining system processes.
  • Implemented cybersecurity measures to protect sensitive company data and maintain compliance with industry standards.
  • Negotiated contracts with vendors, securing cost-effective services for the organization's IT needs.
  • Managed a team of IT professionals, providing mentorship and guidance to boost productivity and ensure project success.
  • Managed the procurement process for IT hardware and software, ensuring timely delivery of necessary equipment to support ongoing projects.
  • Collaborated with cross-functional teams to provide optimal technology support for various departments within the company.
  • Developed comprehensive disaster recovery plans, ensuring business continuity in case of unforeseen events or emergencies.
  • Established IT policies and procedures, fostering a secure and efficient work environment for all employees.

Director / Engineer of IT

Guardian Technologies Consulting Service
01.2013 - 06.2016
  • Company Overview: Under Contract with ClickAClinic.com, Spearheaded the development and implementation of a proprietary telehealth platform, enabling patients to see healthcare providers via remote video
  • Coordinate, define, and implement IT Strategy across internal operations
  • Define metrics based on overall business objectives w/Venders.
  • Rackspace, Sure-Scripts, NewCrop
  • ITIL experience
  • Office 365
  • Google Apps
  • Android and IOs experience
  • Routing/switching, VOIP/SIP/Radius, SDN, Next Generation Firewalls, and Telephony concepts, TCP/IP, MPLS, Wi-Fi, PHP
  • Network planning and design and defining standards and architecture of hardware and software across three businesses in multiple locations
  • Control and coordinate overall technology budget & reporting
  • Manage and guide IT team members based on enterprise objectives
  • Control performance objectives based on company standards
  • Maximize the mix of in-house versus outsourced services and establish strategic service provider partnerships within the budget
  • Select, manage, and control IT providers
  • Align IT risk management with enterprise-wide risk management and product objectives.
  • Define and adjust IT standards and technologies to fit changing business objectives.
  • Create and write IT policies, procedures, and governance
  • Plan and manage strategic IT initiatives
  • HIPAA / Hi-Tech Compliance Officer duties, including policy and procedure maintenance
  • Manage application portfolio, including reference Laboratory Hardware
  • Maintenance, Server optimization, and Updates
  • Optimize the cost of services through a mix of internal and external sources.
  • Under Contract with ClickAClinic.com Inc
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Spearheaded innovative approaches to resource allocation and strategic planning.

Sr Technical Engineer Manager

MCSE Network Consultants Inc
07.2010 - 12.2013
  • Windows 2008 migration project manager
  • Install and configure VMware 3.5 servers
  • VMware Sr technician support and implementation
  • Vshpere 4 and 4.5 environments with multi-datacenter 20 front-end servers and SAN storage
  • Install and configure VMware 3.5 servers
  • Support users in Windows 2003 Active Directory support
  • Exchange server configuration and support
  • Documentation and server/workstation configuration profiling
  • TCP/IP, DNS, PC, and MAC-based applications/platforms
  • Implement and monitor complete user security suite including Anti-virus/spam/adware/spyware
  • Windows and Symantec backup software
  • Documentation and server/workstation configuration profiling
  • Network design and architecture
  • Design network and cabling infrastructures for clients
  • Implement phone system Avaya IP Office designed for small and medium businesses
  • Exchange 2003 configuration and support
  • Office - 2010 software installation and support
  • Windows and Symantec backup software
  • Documentation and server/workstation configuration profiling
  • Network design and architect
  • Windows XP, Vista, Windows 7 installation and configure on domains
  • Optimized system performance by implementing innovative technical solutions and conducting thorough testing.
  • Presented complex technical information accessible to non-technical audiences via presentations and written reports.
  • Evaluated vendor proposals critically, negotiating favorable contracts that delivered exceptional value for the organization.
  • I continuously updated my knowledge and skills in alignment with industry trends and developments, ensuring the relevance and effectiveness of technical contributions.
  • Spearheaded process automation initiatives, substantially reducing manual workloads for team members.

Manager/Administrator

Roselle Board of Education
07.2007 - 06.2010
  • Assist staff with attendance registers, state, school and district-wide reports
  • Responsible for new user training and the development of training manuals
  • Implementation and maintenance of the attendance auto dialer and voice broadcast through the SIS
  • Assist with the completion of NJ Smart state reporting
  • Assist in the setup of audio/visual and multi-media requests including video broadcasting and taping, PA/sound systems
  • Technician duties: maintenance of the district computers (PC and MAC), help desk support, deploying updates, imaging, bell systems, master clocks, obtaining technology supply quotes, maintenance of district inventory and completing help tickets in the service request system
  • Management of the network peripherals: virus protection, Cymphonix content, and spam filtering
  • Maintenance and management of the WAN/LAN, VOIP Network, POS Cafeteria System, surveillance and identification systems
  • Train staff on the use of the available district technology and the use of district software
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Site Technology Supervisor

Manchester Regional High School
07.2005 - 06.2007
  • Company Overview: Waldwick School District
  • Maintained MS Exchange 2003, Windows XP Pro, Printer Services, File Distribution, Back-ups and any hardware or software upgrades
  • Worked with local administration and school board personnel with project development for cable projects and new building network design
  • Managed web district websites
  • Worked with a Fiber Optic backbone, connected on ATM Circuit through Cisco switches and routers for multiple buildings
  • Responsible for Network security and maintenance on ten on-site servers, two remote servers, with over 400 clients
  • Co-chaired technology committee for state mandated technology plan
  • Supervise and Train Assistant technicians
  • Designed and implemented student technology internship program
  • Trained in SASI and Class XP programs
  • Implemented and maintained student firewall program
  • Assisted in professional development for faculty and staff
  • Successfully maintained all hardware and software deployment throughout
  • Waldwick School District
  • Reduced downtime for critical systems through proactive maintenance and timely troubleshooting.
  • Managed a team of IT professionals, fostering a collaborative environment that prioritized continuous learning and development.
  • Oversaw regular maintenance schedules across all hardware components within the organization''s infrastructure.
  • Collaborated with cross-functional teams on technology projects, ensuring seamless implementation and stakeholder satisfaction.

IT Manager/Network Administrator

Anaren Power Products, Inc.
01.1998 - 12.2003
  • Windows Server 2000 Administrator
  • Designed and created Anaren Power Products LAN while Maintaining PBX (AT&T Merlin Legend)
  • Administered Lotus Domino R5 Server, Checkpoint Firewall, and Symantec’s Norton Enterprise Server
  • Upgraded clients from Windows 98 to Windows 2000 Professional assisted joining a WAN under AD as a child domain
  • Implemented VOIP video conferencing system on a Polycom Viewstation over ISDN lines
  • In 1999, installed and setup STX/EDI Software that brought sales with Lucent Technologies up from 60% to 100%
  • Various hardware upgrades (install new Motherboards, Hard Drives, more Memory, etc.)
  • Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
  • Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
  • Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
  • Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
  • Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
  • Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
  • Promoted collaboration between cross-functional teams by integrating disparate systems into unified platforms for improved communication and workflow efficiency.
  • Established a robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
  • Streamlined processes through the automation of routine tasks, increasing team productivity and reducing manual effort.
  • Ensured compliance with industry regulations by keeping abreast of current trends and implementing necessary changes to network infrastructure.

Education

Certificate of Technical Studies - Computer Science

Brick Science Institute
Brick, NJ
11.1998

Thomas Edison State College
Trenton, NJ

Ocean County College
Toms River, NJ

Skills

  • TCP/IP
  • WAN
  • Network Firewalls
  • Computer Networking
  • Microsoft Windows Server
  • VMWare
  • LAN
  • Active Directory
  • Disaster Recovery
  • Microsoft Windows
  • Microsoft Exchange
  • System Administration
  • DHCP
  • Network Administration
  • DNS
  • Network Infrastructure
  • Operating Systems
  • Information Security
  • Help Desk
  • Technical Support
  • Network Monitoring
  • Network Support
  • Customer service
  • IT Asset Management
  • Technical Troubleshooting
  • Team Development
  • IT Procurement
  • Application support
  • Team Collaboration
  • IT Compliance
  • IT Infrastructure
  • IT Budgeting
  • ITIL Framework
  • Documentation Management
  • IT risk management
  • IT Governance
  • IT resource use
  • Information Confidentiality
  • Problem-Solving
  • User Support
  • IT infrastructure proficiency
  • Infrastructure Planning

Certification

  • CCNA Routing & Switching
  • MCSE

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Technical Account Manager

Connections for Business
01.2023 - 07.2024

Technical Sales Engineer

True North Networks
06.2022 - 09.2022

IT Director

The Sagemont School
10.2016 - 10.2021

Director / Engineer of IT

Guardian Technologies Consulting Service
01.2013 - 06.2016

Sr Technical Engineer Manager

MCSE Network Consultants Inc
07.2010 - 12.2013

Manager/Administrator

Roselle Board of Education
07.2007 - 06.2010

Site Technology Supervisor

Manchester Regional High School
07.2005 - 06.2007

IT Manager/Network Administrator

Anaren Power Products, Inc.
01.1998 - 12.2003

Certificate of Technical Studies - Computer Science

Brick Science Institute

Thomas Edison State College

Ocean County College

Similar Profiles

CREATE PROFILE
BRIAN WINGENDERIT Manger/Director