Summary
Overview
Work History
Education
Skills
Certification
Timeline
Berkshire Hathaway Sales Excellence
Generic

Brian Withee

Surprise,AZ

Summary

Talented Customer Service specialist with a diverse background in office administration, sales, and food & beverage industry service. An engaging personality with the proven ability to provide clients and patrons with focused attention and exceptional service with team leadership.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Sales

Midway Chevrolet
03.2025 - 06.2025
  • Hitting sales targets by devising, deploying, and optimizing sales strategies.
  • Boosted sales revenue by developing and implementing strategic sales plans for vehicles .
  • Increase sales by implementing effective sales strategies and maintaining strong customer relationships in person or over phone.

Picker, Packer, Sorter

Amazon Fulfillment
11.2015 - 12.2024
  • PIT (Powered Industrial Truck) Driving
  • Shipping Dock (Loading)
  • Packing
  • Sortation
  • Locations: PHX5, GYR1, PHX3, PHX6 and AZA5.
  • Collaborated with team members to improve packing processes and reduce errors.
  • Utilized warehouse management systems to track inventory levels and streamline workflows.
  • Conducted quality checks on outgoing shipments to uphold product standards.
  • Trained new staff on proper picking techniques and safety protocols.
  • Executed accurate order picking and packing to ensure timely shipment of products.

Bartender

Levy's Catering
02.2024 - 07.2024
  • Trained and mentored junior bartenders, fostering skill development and team cohesion.
  • Collaborated with management to design promotional events that increased patron engagement and sales revenue.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Locations: Peoria Ballpark and Desert Diamond Arena.

Beauty Associate

Macys Bloomingdale’s
09.2023 - 12.2023
  • Picking and packing in Beauty and Shoes departments.
  • Storage of small items and clothes.
  • Logistics

Bartender

AMC Westgate
03.2021 - 10.2021
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Box Office Customer Service

Universal Agent

Best Western Global Operations Center
01.2019 - 07.2021
  • Reservations/Rewards Applications
  • Customer Service (Complaints, billing, Low Rate Guarantees)
  • Delivered exceptional customer service by resolving inquiries and providing product information.
  • Collaborated with team members to enhance customer experience through effective communication strategies.
  • Utilized CRM software to track interactions and manage client accounts efficiently.
  • Trained new agents on company policies, system navigation, and best practices for customer engagement.
  • Analyzed customer feedback to identify trends and recommend improvements in service delivery.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
  • Provided personalized support by understanding individual customer needs and preferences.
  • Handled escalated calls, defusing tense situations and achieving resolutions that satisfied both the customer and company interests.
  • Managed multiple tasks simultaneously to meet strict deadlines and achieve project goals.
  • Improved communication with clients through timely follow-ups and clear documentation of interactions.

Breakfast Lead

The Forum at Desert Harbor
04.2018 - 12.2018
  • Provide dining room service to patrons
  • Clean and restock kitchen and dining room
  • Deliver resident room trays
  • Worked flexible hours across night, weekend, and holiday shifts.

Server

Pickles BBQ & Icehouse
02.2015 - 09.2015
  • Greet Guests and Escort to tables
  • Delivered exceptional customer service in fast-paced dining environments.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Trained new servers on menu items, service standards, and point-of-sale systems.
  • Managed multiple tables efficiently while maintaining high-quality service standards.
  • Resolved customer complaints promptly to enhance dining experience and satisfaction.
  • Coordinated special events and large group reservations to optimize seating arrangements.
  • Implemented upselling techniques to enhance sales of menu items and increase revenue.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Buffalo Wild Wings
06.2014 - 06.2015
  • Greet Guests and escort to tables
  • Conduct inventory and re-stock supplies
  • Streamlined order-taking process with effective communication, reducing wait times for guests.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Bartender

Beef O' Bradys
10.2012 - 10.2014
  • Created innovative cocktail recipes to enhance menu offerings and attract diverse clientele.
  • Developed strong customer relationships through exceptional service and personalized experiences.
  • Streamlined bar operations, improving efficiency during peak hours while maintaining quality standards.
  • Ensured compliance with health regulations and safety protocols to maintain a secure environment for staff and customers.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Computer Lab Tech/Tutor

Rio Salado College
02.2012 - 04.2012
  • Provided computer Lab Tutoring
  • Instructed new users on internet and computer functions
  • Sorted files
  • Tutored for English Second Language (ESL) Students and GED Students
  • Assisted in setting up computer systems for instructional purposes and research projects.
  • Ended tenure due to relocation to Texas.

Orders Clerk

944th CES
06.2010 - 09.2011
  • Processed data entry.
  • Streamlined order entry procedures, reducing processing time significantly.
  • Streamlined order processing by implementing an efficient filing system and tracking database.
  • Conducted phone screens for Supervisors.
  • Conducted warehouse inventory.
  • Completed filing and sorting personnel files
  • Provided front desk reception service and security checks
  • Responsible for special ad-hoc projects.
  • Maintained accurate inventory records and reported discrepancies promptly.

Medical Clerk/Medical Admin

56th Medical Group
06.2008 - 09.2009
  • Responsible for special ad-hoc projects for nurse practitioners.
  • Provided patient escorts to exam rooms.
  • Completed patient check-in
  • Organized and maintained patient medical records.
  • Processed patient records and managed data entry using electronic health record systems.
  • Coordinated appointment scheduling and facilitated communication between medical staff and patients.
  • Maintained accurate filing systems for medical documents, ensuring compliance with privacy regulations.
  • Mentored junior clerks, fostering a collaborative environment that emphasized accuracy and attention to detail.
  • Gathered information from clients regarding associated medical providers.
  • Stayed on top of all records requests and case management functions with open and clear communication.
  • Ensured compliance with HIPAA regulations by securely storing sensitive patient information both physically and electronically.
  • Ensured smooth communication between medical staff and patients through timely relay of messages and accurate documentation of phone calls.

Education

No Degree - Music/Arts

Glendale Community College
Glendale
12-2013

No Degree - Digital Filmmaking And Video Production

Art Institute of Phoenix
Phoenix, AZ
01-2013

Skills

  • Windows and MAC
  • Microsoft Office
  • Microsoft Power Point
  • Adobe Illustrator
  • Citrix
  • Proprietary Software (Health Care, POS, Music Production, Film Production)
  • Photo Shop
  • Digital sales
  • Sales initiatives
  • Bar and Point of Sale systems
  • Customer Service

Certification

  • Food Handlers License
  • TABC Certification
  • United States Achievement Academy, 2004
  • Customer Service Excellence Recognition, Whataburger, November 2007
  • Customer Service Excellence Award, 56th Medical Group, Summer 2008
  • Exceptional Performance Award, 56th Medical Group, September 2008

Timeline

Sales

Midway Chevrolet
03.2025 - 06.2025

Bartender

Levy's Catering
02.2024 - 07.2024

Beauty Associate

Macys Bloomingdale’s
09.2023 - 12.2023

Bartender

AMC Westgate
03.2021 - 10.2021

Universal Agent

Best Western Global Operations Center
01.2019 - 07.2021

Breakfast Lead

The Forum at Desert Harbor
04.2018 - 12.2018

Picker, Packer, Sorter

Amazon Fulfillment
11.2015 - 12.2024

Server

Pickles BBQ & Icehouse
02.2015 - 09.2015

Server

Buffalo Wild Wings
06.2014 - 06.2015

Bartender

Beef O' Bradys
10.2012 - 10.2014

Computer Lab Tech/Tutor

Rio Salado College
02.2012 - 04.2012

Orders Clerk

944th CES
06.2010 - 09.2011

Medical Clerk/Medical Admin

56th Medical Group
06.2008 - 09.2009

No Degree - Music/Arts

Glendale Community College

No Degree - Digital Filmmaking And Video Production

Art Institute of Phoenix

Berkshire Hathaway Sales Excellence

Sales Excellence training certification.

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