Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brian Wood

Seattle,WA

Summary

I am a manager who takes pride in building team environments where employees can thrive. In addition, I have proven customer service and guest relationship-building skills that bolster my ability to drive repeat guests and build revenue channels.

Overview

1
1
year of professional experience
1
1
Certification

Work History

On Site Manager

Quality Inn
Wenatchee, WA
01.2024 - Current
  • Developed and implemented strategies to enhance customer satisfaction.
  • Supervised staff, ensured proper training and development of team members.
  • Maintained a safe working environment in compliance with OSHA regulations.
  • Coordinated with other departments to ensure smooth operations.
  • Scheduled service personnel for onsite visits and tracked progress of projects.
  • Monitored inventory levels and placed orders as needed.
  • Resolved customer complaints in an efficient manner.
  • Negotiated contracts with vendors and suppliers to obtain best prices.
  • Conducted regular audits of the premises to identify areas of improvement.
  • Reviewed customer feedback surveys and provided suggestions for improvements.
  • Performed periodic maintenance checks on equipment used by staff members.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.

Education

Associate of Arts - Radiologic Technology

Wenatchee Valley College
Wenatchee, WA
08-2016

Skills

  • Scheduling Coordination
  • Human Resources Management
  • Staff Management
  • Fiscal Management
  • Employee Development
  • Cost Control
  • Hiring and Training
  • Time Management

Certification

  • Travis industries House of Fire. Gas Fireplace repair specialist.
  • Choice University certificates for human trafficing prevention, security, guest service, and hotel safety.

Timeline

On Site Manager

Quality Inn
01.2024 - Current

Associate of Arts - Radiologic Technology

Wenatchee Valley College

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