Brian Woods
Operation Executive
Tampa,FL
Summary
Experienced Operations Executive with 25-year background serving in Title Insurance industry leadership roles. Detail-oriented and results-oriented with exceptional knowledge of business operations. Expertise in financial management, profit generation and strategic planning.
Overview
26
26
years of professional experience
Work History
President
Americas Title Corporation
Tampa, FL
01.1998 - Current
- Reviewed title searches and documents to ensure accuracy of information and compliance with state regulations.
- Analyzed property titles to identify potential risks and liabilities.
- Conducted research on public records, such as court decisions, deeds, and liens.
- Applied knowledge of legal requirements in order to determine insurability of real estate transactions.
- Prepared detailed reports regarding the findings from title search investigations.
- Provided technical guidance to customers regarding their title insurance needs.
- Collaborated with attorneys to resolve complex legal issues related to land titles.
- Drafted policy forms in accordance with state laws and industry standards.
- Interpreted survey maps, plats, and other documents used in the underwriting process.
- Conducted due diligence by reviewing contracts, leases, mortgages, judgments.
- Monitored changes in local laws that may affect title insurance policies.
- Reviewed closing statements prior to issuance of policies to ensure accuracy.
- Performed periodic quality control reviews of work performed by junior staff members.
- Advised customers on best practices when purchasing title insurance coverage.
- Coordinated closings between buyers, sellers, lenders, agents, brokers.
- Verified ownership records through various databases and public record sources.
- Maintained accurate records pertaining to all issued policies and endorsements.
- Resolved customer inquiries promptly while providing excellent customer service.
- Entered and maintained risk information in various information systems.
- Solicited and evaluated insurance applications to approve or decline risks based on company guidelines.
- Developed and implemented operational strategies to improve efficiency, reduce costs and increase customer satisfaction.
- Analyzed business processes to identify areas for improvement and develop solutions to address them.
- Created reports on performance metrics such as inventory levels, production output, customer service ratings.
- Coordinated with cross-functional teams to ensure smooth operations.
- Established policies and procedures for day-to-day operations that comply with company standards and regulations.
- Trained new employees on operational procedures and protocols.
- Resolved escalated customer inquiries or complaints in a timely manner.
- Performed root cause analysis on issues impacting operational performance and took corrective action accordingly.
- Identified cost saving opportunities through process optimization efforts.
- Maintained accurate records of operational data and documents for audit purposes.
- Developed budget plans for upcoming projects and tracked expenses against allocated funds.
- Provided technical support and troubleshooting assistance during periods of system outages or downtime.
- Communicated with departmental leaders to identify and solve daily operations issues.
- Created and updated operational documents and database records.
- Drove alignment of team members, technology, systems and processes with strategic goals.
- Spearheaded strategic planning operations to coordinator proper allocation of resources in alignment with mission and capabilities.
- Provided workplace setting that was conducive to efficient and productive work.
- Delivered expert thought leadership recognized for driving process improvements.
- Analyzed expenses and revenues and compared to budget and forecasts to modify operations and spending for enhanced profitability.
- Assessed financial reports and statements to review quarterly and annual performance.
- Launched solutions designed to boost efficiency.
- Devised long-term business plans to improve operations, customer experiences and sales.
- Managed Americas Title commercial operations and budgetary needs.
IT Support Specialist
Americas Title Corporation
01.1998 - Current
- Provided technical support to clients via phone, email, and remote access.
- Configured workstations, networks, servers and printers for end users.
- Created user accounts and configured settings in Active Directory.
- Installed software applications as requested by customers.
- Diagnosed system malfunctions and provided troubleshooting assistance.
- Trained new employees on the use of computer systems and programs.
- Performed regular maintenance checks on computer hardware components.
- Monitored system performance to ensure optimal operations.
- Assisted colleagues with complex IT problems or inquiries.
- Conducted research into software solutions to meet customer needs.
- Responded promptly to service requests from staff members.
- Ensured compliance with established policies regarding information security.
- Deployed new versions of operating systems across multiple platforms.
- Installed and supported desktop software titles and add-ons.
- Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues.
- Performed walk-throughs for new hires to aid in technological onboarding processes.
- Adhered to internal IT policies on user credentialing to support access management of digital assets.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Used remote login tools to assist clients with technical and product questions.
- Assisted customers with various types of technical issues via email, live chat and telephone.
Skills
- Cost Control
- Risk Mitigation
- Contract Management
- Revenue Growth
- Quality Assurance
- Revenue Generation
- Regulatory Compliance
- Profitability Optimization
- Process Improvement
- Business Planning
- Project Management
- Company Representation
- Employee Relations
- Staff Management
- Policy Development
- Operations Oversight
- Financial Management
- Financial Administration
- Budgeting and Cost Control
- Account Management
- Cost Reduction
- Organizational Leadership
- Business Administration
- Business Development
- Leadership Team Building
- Staff Training
- Technical Support
- Desktop support
- Closers Choice and Qualia software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
President
Americas Title Corporation
01.1998 - Current
IT Support Specialist
Americas Title Corporation
01.1998 - Current
Similar Profiles
Reece CarlsonReece Carlson
Title Clerk at Americas Title CorporationTitle Clerk at Americas Title Corporation
Kelly WiseKelly Wise
Escrow Closer at Americas Title Corp.Escrow Closer at Americas Title Corp.
Edgar S. HullEdgar S. Hull
Regional Aftermarket Manager-West Region at Nissan Forklift Corporation/Unicarriers Americas/Mitsubishi Logisnext AmericasRegional Aftermarket Manager-West Region at Nissan Forklift Corporation/Unicarriers Americas/Mitsubishi Logisnext Americas
Dylan WhitneyDylan Whitney
Lead Landscaper at Sweet William Garden & DesignLead Landscaper at Sweet William Garden & Design
Daniel EmmertDaniel Emmert
Retail and Distribution Salesperson at St Germain's GlassRetail and Distribution Salesperson at St Germain's Glass