Brian Woods
Mountain Home,United States
Summary
Customer Service Representative skilled in enhancing customer satisfaction and driving company success. Delivered results in fast-paced environments through effective communication, problem-solving, and cash management strategies. Focused on fostering strong client relations and ensuring compliance with local and state health regulations.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Mail Handler
United States Postal Service
Boise, ID
12.2024 - Current
- Equipment Operator, Certified forklift operator, Utilized longboard hauler for material transport, and Utilized tug hauler for moving equipment. Stacked and unstacked pallets of US mail and prepared them for loading onto trucks. Unloaded incoming shipments off of trucks and took them to appointed operation areas. Moved pallets of US mail and other empty equipment from different stations throughout the plant.
- Operated mail processing equipment to ensure efficient sorting and distribution of incoming and outgoing mail.
- Coordinated with team members to streamline workflow and enhance operational efficiency in mail handling processes.
- Trained new staff on safety protocols, equipment operation, and best practices for mail handling procedures.
City Carrier
United States Postal Service
Coos Bay, OR
06.2021 - 12.2024
- Responsible for sorting mail for deliveringy and deliver mail on an established route. Responsible for routing or casing all classes of mail in sequence of delivery along an established route. Used to demonstrate a fast-paced workflow and always pay attention to detail.
- Delivered mail efficiently to residential and commercial addresses within designated routes.
- Maintained accurate records of deliveries and pickups using electronic tracking systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Cab Driver/Dispatcher
Yellow Cab Taxi
Coos Bay, OR
11.2017 - 06.2021
- Transported clients safely to various locations, including work, airport, hotels and stations; provided door-to-door assistance and helped passengers with baggage, groceries, wheelchairs, and walkers. Coordinated with dispatchers and customer service representatives to ensure timely service and customer satisfaction.
- Recorded daily trip details in logs to ensure accurate reporting.
- Navigated urban routes efficiently, ensuring timely arrivals for passengers.
- Managed fare calculations and electronic payment processing accurately.
- Maintained vehicle cleanliness and operational readiness through regular inspections.
Driver Manager/Dispatcher
Yellow Cab Taxi
North Bend, OR
11.2017 - 06.2021
- Interviewed and hired drivers, trained personnel in driving taxi while maintaining safety and security. Welcomed customers upon arrival on phone and resolved their queries. Coordinated with cab driver and ensured location was reached as per scheduled time. Supervised working of cab drivers and completed required paperwork. Provided feedback to management and resolved various customer and driver concerns. Arranged pick-up times for customers and drop offs and ensured regular airport and medical runs.
- Directed driver scheduling and dispatching operations to optimize fleet efficiency.
- Implemented training programs for new drivers, enhancing safety and compliance standards.
- Monitored vehicle maintenance schedules, ensuring peak operational performance and reliability.
Delivery Driver
Dominos
Coos Bay, OR
09.2015 - 06.2021
- Handled phone orders with professionalism and accurately collected information to complete orders.
- Delivered customer orders efficiently and accurately, ensuring timely service and satisfaction.
- Maintained vehicle cleanliness and ensured compliance with safety regulations for safe driving practices.
- Assisted in training new drivers, fostering a collaborative team environment.
Assistant Manager
Mcdonalds
Coos Bay, OR
06.2009 - 12.2017
- Interviewed, hired, trained, and scheduled crew weekly. Earned management trust by serving as keyholder, responsibly opening and closing store. Greeted customers upon entry to identify needs and provide tailored assistance. Answered customer questions regarding store merchandise, department information and pricing. Established long-term customer relationships by advising on purchases and promotions.
- Supervised team members to ensure adherence to operational standards and customer service excellence.
- Streamlined inventory management processes, enhancing accuracy and reducing waste.
- Trained new employees on company policies and procedures, fostering a collaborative work environment.
Bartender
All-Star Pizza
Coos Bay, OR
05.2015 - 08.2015
- Served a variety of beverages to customers at the café, Prepared pizzas and fried foods in a fast-paced kitchen environment, Maintained cleanliness in work area to meet health and safety standards.
- Crafted and served a diverse range of cocktails and beverages to enhance customer experience.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste through efficient ordering practices.
- Trained and mentored new bartenders on service standards, drink preparation, and customer interaction techniques.
Dishwasher/Cook
Kozy Kitchen
Coos Bay, OR
04.2013 - 05.2015
- Washing dishes, Assisted on the cooking line during peak hours., and Cleaning. Part-time position.
- Led team during shifts
- Operated dishwashing equipment efficiently, ensuring cleanliness and sanitation standards met consistently.
- Maintained organized workspace, contributing to overall kitchen efficiency and safety protocols.
- Assisted team members during peak hours, fostering a collaborative environment in high-pressure situations.
Shift Manager
Jack in the box
Yuba City, CA
12.2008 - 04.2009
- Greeted customers to identify preferences and ensure food quality. Ensuring food quality. Assisted customers with food selection, inquiries, and custom orders to enhance satisfaction. Resolved customer complaints regarding store and products to improve overall experience.
- Worked collaboratively as a crew member in a fast-paced environment.
- Supervised daily operations to ensure compliance with company standards and policies.
- Trained and mentored staff on customer service excellence and food safety protocols.
- Streamlined inventory management processes to reduce waste and enhance efficiency.
Crew Member
Burger king
Yuba City, CA
08.2008 - 11.2008
- Answered customer questions on merchandise, department information, and pricing, fostering long-term relationships and advising on purchases and promotions. Balanced cash drawer accurately after each shift.
- Led team during shifts, overseeing daily operations and staff performance.
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, maintaining high standards of food safety and cleanliness.
- Assisted in training new team members on operational procedures and customer interaction techniques.
Cook
Jack in the box
Marysville, CA
05.2007 - 07.2007
- Monitored food quality during preparation to meet safety standards. Prepping meats and salsas
- Prepared high-quality food items according to company recipes and standards.
- Managed inventory levels, ensuring freshness and minimizing waste in kitchen operations.
- Trained new staff on food preparation techniques and safety protocols.
Shift Leader/Manager
Jack in the box
Marysville, CA
11.2006 - 06.2007
- Monitored food quality during meal preparation. Provided exceptional service to guests in dining area. Managed daily shifts to ensure smooth operations.
- Supervised daily operations, ensuring compliance with health and safety standards.
- Trained and mentored new team members on customer service protocols.
- Managed inventory levels, optimizing stock management practices for efficiency.
Education
General Studies (High school or equivalent) - General Studies
Resource Link Charter School
Coos Bay, OR06-2010
Skills
- Shipping & receiving
- Parcel Delivery
- Return processing
- Logistics
- Data entry
- RF scanner
- Pallet jack
- Forklift
- Load & unload
- Vehicle operation experience
- Driving
- Packaging
- Customer Service
- Customer Support
- Communication skills
- Verbal communication
- Email communication
- Microsoft Word
- Computer skills
- Warehouse experience
- Office experience
- Organizational skills
- English
- Organizational skills
- Warehouse experience
Certification
- LLV Certification July 2021 to Present LLV US postal delivery vehicle right hand side driving certified.
- Driver's License October 2012 to May 2029
- Forklift Certification April 2025 to April 2027 Load and unload pallets off of trucks
Languages
English
Additional Information
Authorized to work in the US for any employer
Timeline
Mail Handler
United States Postal Service
12.2024 - Current
City Carrier
United States Postal Service
06.2021 - 12.2024
Cab Driver/Dispatcher
Yellow Cab Taxi
11.2017 - 06.2021
Driver Manager/Dispatcher
Yellow Cab Taxi
11.2017 - 06.2021
Delivery Driver
Dominos
09.2015 - 06.2021
Bartender
All-Star Pizza
05.2015 - 08.2015
Dishwasher/Cook
Kozy Kitchen
04.2013 - 05.2015
Assistant Manager
Mcdonalds
06.2009 - 12.2017
Shift Manager
Jack in the box
12.2008 - 04.2009
Crew Member
Burger king
08.2008 - 11.2008
Cook
Jack in the box
05.2007 - 07.2007
Shift Leader/Manager
Jack in the box
11.2006 - 06.2007
General Studies (High school or equivalent) - General Studies
Resource Link Charter School