Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Brian Woodward

Albany,GA

Summary

Seasoned veteran professional with over 12 years of leadership and administrative experience, who is well-versed in customer service, decision making, accountability, and labor relations. Having a successful track record in overhauling operations to improve proficiency on employee relations, I am seeking an opportunity to continue developing as a well-rounded HR Specialist at an established organization like the Marine Corp Logistics Base.

Overview

32
32
years of professional experience

Work History

District Manager

Mattress Firm
01.2010 - 08.2022
  • Devised selling and merchandising programs, enhancing bottom-line profitability
  • Increased sales by $1.5 Million across 10 district-wide locations
  • Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
  • Returned stores to profitability by reviewing operations, implementing improvements, restructuring frameworks, hiring talented staff and enhancing training programs
  • Collaborated with Senior Leadership to improve performance and grow sales
  • Produced top sales across North Florida region all quarters through effective planning and implementation of key initiatives.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Modeled best practices for sales and customer service.
  • Coordinated with other district managers to actualize performance improvement strategies.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Organized and led staff orientation programs and training to promote collaboration.

Senior Sales Associate

Rooms To Go
03.1996 - 06.2009
  • Mentored new sales team members on company standards, customer service techniques and effective sales strategies
  • Demonstrated new products to customers by allowing customers to visually see how products work and by sampling
  • Achieved sales targets regularly to enable sustained growth
  • Operated point of sale equipment and returned cash, coin, payment cards and receipts to clients
  • Delivered quality customer service while cultivating client satisfaction and loyalty.

Sales

Rhodes Furniture
06.1993 - 02.1996
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Built trusting relationships with customers by making personal connections
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
  • Negotiated and closed deals with minimal oversight
  • Sold various products by explaining unique features and educating customers on proper application.

Heavy Equipment Mechanic

Army
09.1990 - 02.1993
  • Kept accurate records of all machine and equipment repair work that had been performed
  • Located and removed outdated, malfunctioning and worn components to repair, refurbish or replace with new parts
  • Removed defective wiring systems, hydraulics and braking systems and replaced with new parts, enabling machines to return to service
  • Focused on repairing Army equipment and worked on other brands, maintaining strong knowledge of issues and appropriate fixes
  • Read and interpreted technical details such as schematics, manuals and drawings.

Education

High School Diploma -

North Clayton High School
College Park, GA
05.1990

Skills

  • Leadership skills
  • Customer Service
  • Employee and Labor Relations
  • Recruitment and hiring
  • Team building and motivation
  • Corrective Action Planning
  • Problem Solver

Accomplishments

  • Circle of Excellence winner, Given to Top District Manager (Hawaii Trip for 2)
  • Top Adjustable Base district in company 5 years straight
  • Opened 12 stores in Southern Georgia and Atlanta area
  • Trained and developed several leaders that now have their own markets that they oversee
  • 2 Bronze Stars for Military Service in Desert Storm

Timeline

District Manager

Mattress Firm
01.2010 - 08.2022

Senior Sales Associate

Rooms To Go
03.1996 - 06.2009

Sales

Rhodes Furniture
06.1993 - 02.1996

Heavy Equipment Mechanic

Army
09.1990 - 02.1993

High School Diploma -

North Clayton High School

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Brian Woodward