BRIAN WOOLEY
CUSTOMER SUPPORT PROFFESIONAL
PFLUGERVILLE,TX
Summary
An assiduous worker, passionate about delivering the best experience in Customer Service while being the best team player and accomplishing all goals with the partners. Outstanding Communication skills, constantly enjoying the interactions associated with coaching, mentoring, and learning. Eager to constantly learn and advance all career opportunities, enjoying the constant accumulation of knowledge within a company. Currently studying and completing Comptia A+ certification with Network+ not far behind. Welcoming the opportunities to grow within the company.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
PRODUCE SUPERVISOR/LEAD
H-E-B
Lakeway, TX
05.2016 - Current
- Working together to provide remarkable customer service, with 100% customer satisfaction
- Training and coaching partners to better succeed, great attention to detail
- Effective communication through multiple emails/phonecalls
- Gather and organize information from company requirements with accuracy that shows sales increasing every period.
- Accommodating customer's requests while smiling
Pharmacy Technician
CVS Pharmacy
Austin, TX
02.2009 - 04.2016
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments with 90% customer satisfaction.
- Usually, 10-20 customer/doctor calls during peak hours with accurate details being translated
- Solved customer problems in-person or via telephone by assisting with placing orders, navigating systems, and locating items.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Inbound/Outbound phone calls and addressed questions from customers and healthcare providers.
Education
Associate of Science -
Austin Community College
Austin, TX 01.2015 - 05.2021
Skills
Efficient in Google Workspace
Knowledgeable in Salesforce (Mobile SDK for IOS)
Detailed Oriented great organizational skills
Problem-Solving & Strong Communication
Fast learner, flexible, and great at adapting
Planning and Coordination
Comptia A certification (in near future)
Certification
Hubspot Inbound Marketing
Timeline
Hubspot Inbound Marketing
01-2023
Hubspot SEO
01-2023
PRODUCE SUPERVISOR/LEAD
H-E-B
05.2016 - Current
Associate of Science -
Austin Community College
01.2015 - 05.2021
Pharmacy Technician
CVS Pharmacy
02.2009 - 04.2016