Summary
Overview
Work History
Education
Skills
Timeline
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Brian Wooten

Lafayette,IN

Summary

With a proven track record at Van Dame Outdoor Maintenance, I excel in crew oversight and fostering team building, significantly enhancing project completion times. My expertise in safety protocols and effective communication has led to a marked increase in workplace efficiency and customer satisfaction, embodying professionalism and adaptability in high-stakes environments.

Overview

3
3
years of professional experience

Work History

Crew Leader

Van Dame Outdoor Maintenance
08.2022 - Current
  • Trained employees in time management and proper ways to complete job duties.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
  • Monitored team members to verify work quality and address concerns.
  • Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
  • Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
  • Instructed crew members in safe work practices and methods to reduce work-related injuries.
  • Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
  • Communicated effectively with upper management, team members, and customers to keep everyone informed.
  • Developed a strong sense of teamwork among crew members through regular communication and team building activities.
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.
  • Enhanced team productivity by implementing efficient work processes and providing clear guidance for crew members.
  • Established positive relationships with customers and colleagues through high standards of customer service.
  • Ensured timely completion of projects by effectively allocating tasks and closely monitoring progress.
  • Pitched in to help with various job tasks, fill in for sick employees and complete projects.
  • Addressed any personnel conflicts or issues in a timely manner, maintaining open lines of communication with all team members.
  • Handled employee scheduling, balancing workload while accommodating individual preferences and availability.
  • Settled crew member disputes by addressing problems quickly and providing successful mediation.
  • Implemented quality control measures to ensure consistent results across all completed tasks and projects.
  • Provided expert guidance and support to crew members when faced with complex challenges or difficult decisions, fostering a solutions-oriented approach in the workplace.
  • Collaborated with management to develop strategies for achieving company goals, such as increasing efficiency or improving customer service.
  • Streamlined workflow processes to reduce downtime and increase overall productivity within the team.
  • Established and enforced policies and procedures to maintain high standards of work.
  • Conducted regular performance evaluations to identify areas of improvement and provide constructive feedback to crew members.
  • Generated and analyzed weekly reports to track crew performance and identify areas of improvement.
  • Managed resources efficiently, ordering supplies as needed and keeping track of inventory levels.
  • Monitored operating machinery to assess progress, adjust settings, and maintain production speeds.
  • Organized regular team meetings to discuss progress, address concerns, and ensure that all crew members were aligned with project goals.
  • Streamlined inventory management, reducing waste and ensuring availability of necessary materials.
  • Prioritized and delegated tasks effectively, ensuring critical project milestones were met on time.
  • Achieved significant improvements in project completion times by strategically allocating tasks based on crew strengths.

Team Trainer

Pizza Hut
11.2021 - 07.2022
  • Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Cross-trained existing employees to maximize team agility and performance.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Improved team performance with regular evaluations, constructive criticism, and targeted coaching sessions.
  • Taught new team members correct procedures for all areas of operations.
  • Trained new employees in specific job requirements.
  • Maintained current knowledge of all team position requirements.
  • Cultivated a supportive atmosphere during training sessions, emphasizing the importance of teamwork and collaboration.
  • Demonstrated new products, procedures and techniques to employees.
  • Collaborated closely with management to identify areas for improvement within the training program, leading to more efficient results.
  • Maintained thorough documentation of each employee''s progress throughout their training journey, allowing for easy reference during evaluations or promotion considerations.
  • Ensured all training content aligned with company goals and values, promoting a strong company culture among team members.
  • Enhanced team productivity by implementing effective training programs and monitoring progress.
  • Implemented new training strategies to address skill gaps in the team, resulting in improved overall performance.
  • Tracked employee progress throughout their training journey, adjusting course material as necessary for optimal learning outcomes.

Crew Member

Arnis
08.2021 - 11.2021
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Stocked shelves to organize aisles in assigned department.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
  • Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
  • Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
  • Supported training of new crew members, leading to more efficient onboarding process.
  • Maintained cleanliness and organization of dining area, leading to improved customer experiences.
  • Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
  • Boosted repeat customer rates by providing friendly and engaging service.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Education

High School -

McCutcheon High School
Lafayette

Skills

  • Crew oversight
  • Safety protocols and procedures
  • Verbal and written communication
  • Job assignments
  • Machinery repairs
  • Onboarding and training
  • Vehicle operations
  • Work task assignments
  • Restaurant equipment maintenance
  • Multitasking
  • Multitasking Abilities
  • Equipment Maintenance
  • Job site measuring and layout
  • Skilled with ladders and scaffolds
  • Bandsaw expertise
  • Problem-solving abilities
  • Power Tools Operation
  • Reliability
  • Materials Handling
  • Structural knowledge
  • Heavy Equipment Operation
  • Site preparation
  • Safety Procedures
  • Team building
  • Professionalism
  • Time management abilities
  • Physical Stamina
  • Adaptability
  • Concrete mixing
  • Mechanical Aptitude
  • Manual Dexterity
  • Communication Skills
  • Detail orientation
  • Demolition Techniques

Timeline

Crew Leader

Van Dame Outdoor Maintenance
08.2022 - Current

Team Trainer

Pizza Hut
11.2021 - 07.2022

Crew Member

Arnis
08.2021 - 11.2021

High School -

McCutcheon High School

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Brian Wooten