Brian A. Wray
New Kent
Summary
With over 25 years of experience in the operating room, expertise as a highly skilled and licensed Surgical First Assistant and Orthopedic Service Coordinator has allowed for excelling in various roles. Consistently delivering exceptional patient care and ensuring smooth surgical procedures. Strong organizational and communication skills, combined with expertise in orthopedics, enable effectively coordinating surgical services and providing valuable support to both patients and medical teams. Dedicated to upholding the highest standards of quality and safety in the operating room, making a valuable asset to any healthcare organization.
Overview
18
18
years of professional experience
Work History
Orthopedic Service Coordinator, CSFA
HCA Parham Doctors Hospital
09.2022 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
Manager of Surgical Services
John Randolph Medical Center
08.2020 - Current
- Restructured work and call schedules allowing for extended surgical block time
- Helped to ensure that surgeon and staff needs were met by working closely with the hospital supply chain and clinical coordinators
- Collaborated with interdisciplinary teams to optimize patient care plans and expedite recovery times.
Licensed/Certified Surgical First Assistant
The Boulders Ambulatory Surgery Center/HCA
08.2020 - 07.2021
- Facilitated in the acquisition of new surgeon business and surgical block time resulting in a 36% increase of joint replacement procedures
- Established a safe environment by educating staff on the proper use of new equipment
- Organized the procurement of new supplies and equipment for increased case load
Certified Surgical First Assistant/Service Coordinator of Orthopedics
Parham Doctors’ Hospital/HCA
09.2007 - 08.2020
- Bolstered the Orthopedic service through staff education
- Facilitated in positive patient and surgeon outcomes by proactively ensuring all supply, equipment, and personnel needs were met
- Recognized by hospital administration for dedication to the department and staff
Education
Bachelor's Degree - Applied Business Management
BYU
Rexburg, ID09-2028
Certificate of Completion in Surgical Technology - interoperative practices and sterile technique
United States Air Force Technical School
09.1994
Skills
- Organization
- Professional attitude
- Leadership abilities
- Customer expectation management
- Team leadership
- Time management
- Service monitoring and evaluation
- Organizational skills
- Needs assessment
- Detail orientation
Affiliations
- Association of Surgical Technologists
- Association of Surgical Assistants
Timeline
Orthopedic Service Coordinator, CSFA
HCA Parham Doctors Hospital
09.2022 - Current
Manager of Surgical Services
John Randolph Medical Center
08.2020 - Current
Licensed/Certified Surgical First Assistant
The Boulders Ambulatory Surgery Center/HCA
08.2020 - 07.2021
Certified Surgical First Assistant/Service Coordinator of Orthopedics
Parham Doctors’ Hospital/HCA
09.2007 - 08.2020
Certificate of Completion in Surgical Technology - interoperative practices and sterile technique
United States Air Force Technical School
Bachelor's Degree - Applied Business Management
BYU
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