Brian Wright
Summary
Accomplished and driven combat veteran and business owner with a strong background in transportation logistics, communications, safety and management. As indicative of my service in the public and private sector, I possess demonstrated strategic and problem-solving skills, with the ability to adapt in complex, volatile environments.
Overview
24
24
years of professional experience
Work History
Operations Manager
Upright Logistics
06.2022 - 05.2023
- Identified and resolved unauthorized, unsafe or ineffective practices (i.e., reduced accidents and injuries at HSA1)
- Set, enforced and optimized internal policies to maintain responsiveness to demands (e.g., Delivery Associate Wave Integrity Process)
- Advanced productivity KPIs by leading trainings on procedures and safety practices
- Improved On Time Dispatch at HSA1 year-over-year
- Increased Scheduled Delivery success rate for HSA1 year-over-year
- Improved First Day Delivery Service at HSA1 year-over-year
- Improved employee morale via incentives and cookouts
President and CEO
Wright Choice Health Care Consulting Services
08.2017 - Current
- Provide solution-based healthcare advisements to individuals, couples, and healthcare providers in men's health
- Conducted in-depth inquiries and analysis of potential clients as a means to provide best possible solution(s)
- Inspired potential clients to seek solutions via face-to-face seminars, public speaking engagements, information summits, and media based campaigns (ads and videos)
- Worked hand-in-hand with Sales Representatives to provide healthcare professionals with all resources needed to effectively serve their customer base
- Conducted interviews/surveys to ascertain customer satisfaction
- Provided 24hour support for clients and healthcare professionals to address impromptu circumstances
Operations Manager
Federal Express
05.2000 - 08.2021
- Over 21 years experience in logistics; 4 years in operations management
- Researched, proposed and instituted operations solutions to Directors, Senior Managers, engineers, and dispatch on day-to-day basis via report analysis and presentations
- Worked across internal co-ops to structure, coordinate and balance customer demands in-line with company provisions
- Worked directly with Sales Team to ensure timely/quality deliverables to external customers
- Holiday lead manager tasked with Efficiency Project (balancing costs, time and provision with increased customer demand)
- Ensured timely resolve of customer concerns via reinforced training of team members as subject matter experts and face-to-face meetings with customers
- Worked weekends as Lead Operations Manager in ensuring coordination between stations in service to customers, team safety and end-of-day compliance (typically via conference call)
- Coordinated meetings between team members to establish solution based approach to challenges within internal/external network (e.g., plan deviation)
- Hired/developed/trained over 70 team members in FEDEX policies, procedures and Best Practice Methods to minimize risks and and ensure proper action in emergencies
- Developed/trained team members in understanding and implementing Federal and company regulations and guidelines (e.g., DOT Violations and Hours of Service)
- Assisted in balancing monthly station budget via elimination of non-productive routes, regulation of hours, expenditure oversight and reinforcing safety measures to prevent accidents and injuries
- Maintained and balanced corporate credit card
- Ensured team safety during pandemic via vehicle sanitation and allotment of personal protective equipment (e.g,. masks, gloves, sanitation wipes, hand sanitizer)
- Recognized over 2 consecutive years for outstanding leadership
Sergeant/Unit Movement Officer
US Army
02.2002 - 02.2010
- Served as Team Leader under the Special Operations endeavor Psychological Operations (Secret Clearance)
- Served 1 tour of duty in Baghdad, Iraq as subject matter expert, disaster mitigation specialist
- Conducted daily missions to assess temperament of Iraqi population, gather and follow-up on regional challenges as dictated via U.S. command and/or Iraqi population leaders (e.g., attacks on military personnel and/or local population; damage to infrastructure via military campaigns and/or Acts of God; and promoting positive image of U.S. troops)
- Prepared daily Situation Reports (SITREPS) detailing demographic challenges (e.g., infrastructure that has been damaged and/or otherwise compromised; inadequate utilities, lack of medical provisions, and populace vs. troop interaction)
- Served as advisor to U.S. upper command in Iraq (i.e., L.t. Colonels, Colonels, Generals), detailing challenges, specifying priorities, and advising cost-benefit analysis of any proposed action(s)
- Assisted in planning and implementing Baghdad community restorative programs to provide medical and educational provisions, sustain community morale, and influence populace esteem toward U.S. troops
- Served under hostile/volatile conditions which required quick thinking and the ability to multi-task
- Promoted to Sergeant while on tour in Iraq
- Trained subordinate troops in disaster mitigation preparedness, cost-benefit calculations, cultural sensitivities, and proper rules of communication (e.g., face-to-face engagements, briefings, and Army Code of Military Justice)
Education
Bachelor of Arts - Psychology
Georgia State University
Atlanta, GA01.2015
Skills
- Customer Service
- Quality Driven Management
- Operations Management
- Hours of Service
- Safety Expert
- Communications
Timeline
Operations Manager
Upright Logistics
06.2022 - 05.2023
President and CEO
Wright Choice Health Care Consulting Services
08.2017 - Current
Sergeant/Unit Movement Officer
US Army
02.2002 - 02.2010
Operations Manager
Federal Express
05.2000 - 08.2021
Bachelor of Arts - Psychology
Georgia State University
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