Summary
Overview
Work History
Education
Skills
Accomplishments
Mul-T-lock factory technician
Timeline
Generic

Brian Wright

Navarre,OH

Summary

Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 40 years of experience. Highly effective and comfortable working with people at all levels in organization. Motivated business professional bringing 41 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives. Creative Business Owner with exceptional background spent in [Locksmithing]. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams. Results-driven Owner/Operator with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated Locksmithing professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sales Representative position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

39
39
years of professional experience

Work History

Owner/Operator Dean Wright & Sons Locksmiths

Dean Wright & Sons Locksmiths
01.1985 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Trained and developed team members to build human capital.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
  • Fostered an environment promoting continuous improvement empowering employees to identify opportunities for enhancing operational efficiency.
  • Discovered areas of improvement by generating quarterly operational and sales reports.
  • Proactively identified areas of risk within the organization implemented necessary safeguards mitigating any potential negative impact on the business.
  • Prepared bank deposits and handled business sales, returns, and transaction reports.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Worked with marketing teams to create print and online advertisements to bring in new customers.
  • Conducted audit inspections and independent checks to verify parts and materials.
  • Assessed damaged materials and notified maintenance personnel of needed repairs.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Reported issues to higher management with great detail.

Education

High School Diploma -

New Philadelphia High School
New Philadelphia, OH
05.1987

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Client Service
  • Project Management
  • Operations Management
  • Business Management
  • Business Planning
  • Strategic Planning
  • Project estimating
  • Marketing
  • Business Development
  • Financial Management
  • Consulting
  • Negotiation
  • Business marketing
  • Business Administration
  • Bidding processes
  • Contract Management
  • Administrative Oversight
  • Sales Leadership
  • Sales management
  • Cost Reduction
  • Budget Development
  • Regulatory Compliance
  • Labor Relations
  • Attention to Detail
  • Customer Service
  • Driven and Determined
  • Work Planning and Prioritization
  • Team Collaboration and Leadership
  • Quality Assurance
  • Entrepreneurial personality
  • Employee Training
  • Bookkeeping
  • Strategic Decision-Making
  • Professional Networking
  • Purchasing and planning
  • Social Media Marketing
  • Cost Control and Budgeting
  • Issue Resolution
  • Budget Control
  • Performance Improvement
  • Task Delegation
  • Vendor Relationship Management
  • Sales Planning
  • Public Speaking
  • Start-Up Operations
  • Organizational Development
  • Process Improvement
  • Negotiation and Persuasion
  • Cost analysis and savings
  • Sales Development
  • Sales strategics
  • Trends Analysis
  • Decision-Making
  • Team Leadership
  • Teamwork and Collaboration
  • Customer Service Management
  • Effective leader
  • Scheduling
  • Goal Setting
  • Inventory Control
  • Inventory Management
  • Business Leadership
  • Inventory Tracking and Management
  • Schedule Management
  • Records Organization and Management
  • Desktops, Laptops, and Mobile Devices
  • Customer Retention
  • Employee Relations

Accomplishments

  • Achieved 30% growth in sales following pandemic through aggressive marketing targeted at customer retention with accuracy and efficiency.
  • Achieved 20% reduction in operating costs by implementing mobile only based services and eliminating retail service location.
  • Achieved streamlined accounting by introducing Square for invoicing and record keeping tasks.
  • Documented and resolved malfunctioning product and assisted customer with warranty process to assure quality service and customer satisfaction.

Mul-T-lock factory technician

Dean Wright & Sons Locksmiths have a Mul-T-lock dealership and I was trained by my territory manager from Mul-T-lock. I am proficient in Mul-T-Lock sales, servicing ,and installation.

Timeline

Owner/Operator Dean Wright & Sons Locksmiths

Dean Wright & Sons Locksmiths
01.1985 - Current

High School Diploma -

New Philadelphia High School
Brian Wright