Dynamic leader with a proven track record at First Watch Restaurants Inc., where I championed innovation and operational excellence. Expert in staff training and development, I significantly enhanced efficiency and profitability. My strategic approach to organizational development and team building fostered a culture of continuous improvement, achieving exceptional results in operations management and stakeholder relations.
Business-driven RVP with experience building client rapport and mentoring and coaching employees. Demonstrates sound judgment and consistently achieves low churn rate and high-quality production among teams.
Overview
34
34
years of professional experience
Work History
Regional Vice President of Operations
First Watch Restaurants Inc.
09.2003 - 12.2024
Championed continuous improvement initiatives, fostering a culture of innovation within the organization.
Created a collaborative work environment that promoted open communication among team members.
Facilitated company-wide training programs to develop employee skills across multiple disciplines.
Fostered strong relationships with key stakeholders for improved collaboration and decisionmaking.
Collaborated with executive leadership on corporate strategy development, aligning regional goals with overall vision.
Developed and executed comprehensive business plans to achieve organizational goals and objectives.
Enhanced operational efficiency by streamlining processes and implementing cost-saving initiatives.
Managed territory P&L responsibilities, consistently meeting or exceeding financial targets each fiscal year.
Ensured compliance with industry regulations, maintaining an impeccable safety record throughout tenure.
Led cross-functional teams in the successful launch of new products and services within the region.
Coached and mentored direct reports for enhanced performance and career progression opportunities.
Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Increased company profits through performance optimization strategies and efficiency improvements.
Set clear goals to monitor targets and offered real-time input on performance and motivation.
Interacted well with customers to build connections and nurture relationships.
Trained and guided team members to maintain high productivity and performance metrics.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Regional Manager
Ruby Tuesday Inc.
02.1991 - 06.2003
Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
Established and maintained operational standards for 9 locations.
Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
Skills
Staff training and development
Operational excellence
Organizational development
Logistics management
Corporate communications
Operations management
Leadership training
Operations oversight
Process improvements
Cost analysis and savings
Succession planning
Attention to detail
Adaptability and flexibility
Team building
Continuous improvement
Accomplishments
Director of the year 2013
Successfully opened 23 New First Watch restaurants.
Achieved multiple quarterly best of the best RVP awards through effectively outperforming the metics in Customer service, KDS ticket times, turnover and profitability.
Supervised team of 800+ staff members including 6 Director of operations, 31 General Managers, 62 Operations Managers and 800+ hourly team members.
Implemented the company internal growth managment pathway that is now company wide. "Come Grow with us"