Summary
Overview
Work History
Skills
Certification
Work Availability
Accomplishments
Software
Work Preference
Timeline
Generic

Brian Yenna

Chesterfield,MI

Summary

Highly skilled Customer Service Representative with 7 years of experience at FinishMaster. Demonstrated expertise in customer relations, inventory management, and sales. Expert in managing multiple software programs for processing orders and tracking shipments, ensuring accuracy in inventory records and incoming shipments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Representative

FinishMaster
09.2016 - 01.2024
  • Displayed strong organizational skills while managing multiple projects simultaneously
  • Maintained accurate inventory records using computerized tracking systems
  • Verified accuracy of incoming shipments against purchase orders
  • Expertly operated multiple software programs to process orders, generate labels and track shipments
  • Processed paperwork associated with receiving and shipping operations
  • Provided exceptional customer service to ensure customer satisfaction
  • Developed strong customer relationships and loyalty through effective communication
  • Achieved a 95% customer satisfaction rate by effectively resolving 50+ daily inquiries and complaints using CRM software, leading to a 20% increase in customer retention.

Sales and Marketing Manager

Servpro of Fraser
02.2014 - 08.2016
  • Market to insurance agents, and property management companies
  • Provide assistance to our production cleaning techs
  • Leveraged market and customer insight data to develop marketing and sales strategies
  • Utilized social media tools and marketing platforms to help drive company awareness
  • Drove a 25% increase in annual sales by executing targeted marketing campaigns and leveraging analytics tools such as Google Analytics and CRM software to identify and capitalize on market opportunities.

Skills

  • Order Checking
  • Customer Service
  • Team Communication
  • Order Fulfillment
  • Customer Relations
  • Active listening
  • Phone Etiquette
  • Creating Purchase Orders
  • Invoice Preparation and Processing
  • Shipping and Receiving Processes

Certification

Forklift

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Product Marketing - Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.

Software

Oracle JDE

Microsoft Office

Work Preference

Work Type

Full Time

Location Preference

HybridOn-Site

Important To Me

Work-life balanceCareer advancementHealthcare benefitsPaid time offCompany Culture

Timeline

Customer Service Representative

FinishMaster
09.2016 - 01.2024

Sales and Marketing Manager

Servpro of Fraser
02.2014 - 08.2016

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Brian Yenna