Summary
Overview
Work History
Education
Skills
Hiking, Camping
Timeline
Generic

Brian Young

Edinboro,PA

Summary

Proven leader with extensive experience in law enforcement and retail management, notably with LL Flooring and Lowe's, where I spearheaded team motivation and customer relations initiatives. Skilled in problem-solving and outstanding communication, I significantly enhanced operational efficiency and customer satisfaction. My background demonstrates a commitment to excellence and a results-driven approach, with a focus on achieving positive outcomes in high-stakes environments.

Overview

35
35
years of professional experience

Work History

Store Manager

LL Flooring
07.2016 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Conducted all new hiring, training and mentoring new staff members.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

Police Officer

Round Rock Police Department
06.2012 - 12.2015
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
  • Answered emergency calls for help from citizens and business owners.
  • Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
  • Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
  • Conducted witness interviews and gathered details regarding incidents to determine best course of action.
  • Conducted background checks on potential new officers and other city employees.

Manager

Skeet's Texas Grill
06.2010 - 06.2012
  • Accomplished multiple tasks within established timeframes.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Networked throughout the area to gain catering opportunities.

Deputy Sheriff

Indian River Sheriff's Department
05.2009 - 06.2010
  • Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
  • Served warrants efficiently while maintaining strict adherence to legal guidelines and procedures.
  • Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
  • Collaborated with other law enforcement agencies for joint operations, resulting in improved efficiency and effectiveness.
  • Maintained accurate reports and records, aiding in the proper documentation of cases for judicial proceedings.
  • Coordinated with social services agencies like Child Protective Services or mental health specialists as required during specific incidents.
  • Investigated incidents and crimes, collected evidence, and recorded witness statements.
  • Testified effectively in court, presenting clear evidence that contributed to successful case outcomes.
  • Enhanced public trust by providing professional and compassionate assistance during emergencies.

Police Officer

Port St Lucie Police Department
05.2008 - 06.2009
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
  • Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
  • Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
  • Investigated and reported crimes, accidents, offenses, and damage to property.
  • Conducted witness interviews and gathered details regarding incidents to determine best course of action.

Director of Public Safety

Indian River Mall
03.2007 - 05.2008
  • Answered emergency calls for help from citizens and business owners.
  • Led shift briefings to inform officers of properties to check and individuals of note in local areas.
  • Championed diversity initiatives within the department''s workforce, promoting an inclusive environment that valued differing perspectives.
  • Managed budgets effectively, securing necessary resources while maintaining fiscal responsibility within allocated funds.
  • Ensured compliance with all relevant federal, state, and local regulations governing public safety operations through rigorous oversight and adherence to best practices.
  • Reviewed incident reports regularly to identify patterns or trends requiring adjustment to public safety strategies.
  • Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.

Store Manager

Lowes Home Improvment
08.1996 - 03.2007
  • Managed between 125 to 315 employees at different locations that I worked.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Conducted all hiring, directed training and mentoring new staff members.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.

Corrections Officer

Taylor County Sheriff's Office
06.1995 - 08.1996
  • Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
  • Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
  • Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
  • Supported successful emergency response efforts by participating in regular drills and training exercises.
  • Prevented contraband introduction through diligent cell searches and visitor screenings.

Correctional Officer

Jones County Sheriff's Office
03.1994 - 06.1995
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.

Non-Commissioned Officer

United States Air Force
01.1990 - 01.1994
  • Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
  • Answered emergency calls for help from citizens and business owners.
  • Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
  • Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
  • Conducted witness interviews and gathered details regarding incidents to determine best course of action.

Education

Community College of The Air Force
Montgomery, AL
01.1990 -

Cisco Jr College
Abilene

IRSC Treasure Coast Public Safety Training
Ft. Pierce

Indian River State College Mueller Campus
Vero Beach

Skills

    Problem-Solving

    Customer Relations

    Multitasking and Organization

    Customer Service

    Store operations

    Training and mentoring

    Outstanding communication skills

    Recruitment and hiring

    Team motivation

Hiking, Camping

Being able to spend time outside hiking and camping is the high light of an adventure for me.  I enjoy being out in nature summer or winter.  

Timeline

Store Manager

LL Flooring
07.2016 - Current

Police Officer

Round Rock Police Department
06.2012 - 12.2015

Manager

Skeet's Texas Grill
06.2010 - 06.2012

Deputy Sheriff

Indian River Sheriff's Department
05.2009 - 06.2010

Police Officer

Port St Lucie Police Department
05.2008 - 06.2009

Director of Public Safety

Indian River Mall
03.2007 - 05.2008

Store Manager

Lowes Home Improvment
08.1996 - 03.2007

Corrections Officer

Taylor County Sheriff's Office
06.1995 - 08.1996

Correctional Officer

Jones County Sheriff's Office
03.1994 - 06.1995

Non-Commissioned Officer

United States Air Force
01.1990 - 01.1994

Community College of The Air Force
01.1990 -

Cisco Jr College

IRSC Treasure Coast Public Safety Training

Indian River State College Mueller Campus

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